Ability is what you're capable of doing. Motivation determines what you do. Attitude determines how well you do it.
SCA-101 Business Writing for Administrative Professionals
Schedule and Hours
Front desk personnel and/or receptionist are the first person that a customer encounters upon entry into your organization, so it is essential to present the most positive image possible. Front desk corporate image does dramatically impact a customer’s perception of an organisation’s employees in terms of the skills, etiquette and overall performance. This workshop is to enhance and equip the front desk personnel on how to carry their corporate image successfully.
Learn behavioral style to write “buy-in” correspondence
Enhance writing skills with systematic approach, format and styles for easy understanding, attract read-on and influence decision making
Learn writing enhancement technique with Spot the Error technique
Gain a better understanding on common errors and grammar issues in business writing
Maintain alertness to avoid 3Ms in writing – miscommunication, misinterpretation and misrepresentation
Purpose of Business Writing
Structure of Writing
Visiting Common Errors in English for Further Enhancement
Tips and Techniques for Effective Business Writing
Professional Email and Email Etiquette
Managers or executives who need to write a large number of business documents at speed, and would like to develop a more professional business writing style.
This is a 2-days programme. This course runs from 9:00am – 5:00pm with an hour for lunch and periodic short breaks.
This is an intensive session designed to include as much discussion as possible. Lunch and breaks provide an opportunity for further questioning and discussion with the instructors.