​SCA-101     Business Writing for Administrative Professionals

• Overview
• Course Objectives
• Course Content
• For Whom
• Schedule and Hours

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Front desk personnel and/or receptionist are the first person that a customer encounters upon entry into your organization, so it is essential to present the most positive image possible.  Front desk corporate image does dramatically impact a customer’s perception of an organisation’s employees in terms of the skills, etiquette and overall performance.  This workshop is to enhance and equip the front desk personnel on how to carry their corporate image successfully.​

• Learn behavioral style to write “buy-in” correspondence
• Enhance writing skills with systematic approach, format and styles for easy understanding, attract read-on and influence decision making
• Learn writing enhancement technique with Spot the Error technique
• Gain a better understanding on common errors and grammar issues in business writing
• Maintain alertness to avoid 3Ms in writing – miscommunication, misinterpretation and misrepresentation

• Purpose of Business Writing 
  
• Structure of Writing
• Visiting Common Errors in English for Further Enhancement
• Tips and Techniques for Effective Business Writing
• Professional Email and Email Etiquette
  

Managers or executives who need to write a large number of business documents at speed, and would like to develop a more professional business writing style.

This is 2-days programme.
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This course runs from 9:00am – 5:00pm with an hour for lunch and periodic short breaks.
 
This is an intensive session designed to include as much discussion as possible. Lunch and breaks provide an opportunity for further questioning and discussion with the instructors.

Public Training Schedule:
N/A