​SCA-103     Front Desk Professional & Receptionist Image Building

• Overview
• Course Objectives
• Course Content
• For Whom
• Schedule and Hours

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Front desk personnel and/or receptionist are the first person that a customer encounters upon entry into your organization, so it is essential to present the most positive image possible.  Front desk corporate image does dramatically impact a customer’s perception of an organisation’s employees in terms of the skills, etiquette and overall performance.  This workshop is to enhance and equip the front desk personnel on how to carry their corporate image successfully.​

• Clarity of the job function and knowing the position value 
• Enhancing the professional image physically and psychological
• Harness excellent guest reception with interpersonal skills
• Enhancing professional phone techniques
• Enhancing front desk administration skills

• The Job, The Person
• Communicating Professional Image at The Front Office
• Building Front End Excellence
• Telephone Habituate and Etiquette

All receptionists, front line personnel and relief receptionists who are required to create a more productive front office for their working team, and to manage their guest more efficiently and effectively.

This is 2-days programme.
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This course runs from 9:00am – 5:00pm with an hour for lunch and periodic short breaks.
 
This is an intensive session designed to include as much discussion as possible. Lunch and breaks provide an opportunity for further questioning and discussion with the instructors.

Public Training Schedule:
N/A