“Make every interaction count, even the small ones. They are all relevant.” - Shep Hyken
SCR-101 Customer Service Relationship Management
Schedule and Hours
Service quality is the key to maintain customer satisfaction. Excellent customer service has a chain linked effect from the backend support to the front end service personnel – that means within an organisation, customer service quality has to be prime in every support employee, regardless the position of customer service personnel or technical team, to perform well in this customer-centric business environment.
Gain insights into the importance of service quality in customer-centric business environment
Develop empowering communication techniques to connect and maintain customer’s expectation ad satisfaction