“A leader is one who knows the way, goes the way, and shows the way.” - John C. Maxwell
SLS-114 Crisis Management @ Workplace
Schedule and Hours
One thing I see a lot is, even companies that invest a lot in business continuity and disaster recovery tend to skimp on crisis management training and drills. This is like having a Ferrari and not bothering to put the wheels on. Their lack of training puts a limit on their whole program. There are times when unexpected situations disrupt organisational functionality. This program is designed to give you and your people the skills to deal with a crisis that may occur at any time. Some organisations excel in periods of crisis because their people know what to do. Other organisations implode every time a crisis occurs.
Understand the root cause of the crisis
Use key tools for managing a crisis
Report the crisis accurately in the beginning
Explain the type of crisis that exists
Predict any potential problems that could aggravate the crisis
Understand the importance of contingency planning
Analyze and interpret your action plan
Discuss the correlation between your crisis and risk management strategies
Ensure the effective flow of communication within the organisation for managing crisis
Plan periodic reviews of the operational process
Conduct Strategic Thinking and Lateral Thinking – the main foundations of a Crisis Management Plan
Develop effective and momentary decision-making skills
Build in knowledge loops for similar events
Introduction to Crisis Management
Danger and Opportunity
Crisis Management Process
Crisis Management Cycle
Crisis Management – 1st Stage: Identification
Crisis Management – 2nd Stage: Preparing
Crisis Management – 3rd Stage: Preventing
Crisis Management – 4th Stage: Responding
Crisis Management – 5th Stage: Recovering
5 Rules for Crisis Management
Employees, Supervisors, Team Leaders, Senior Managers or CEOs.
This is a 2-days programme. This course runs from 9:00am – 5:00pm with an hour for lunch and periodic short breaks.
This is an intensive session designed to include as much discussion as possible. Lunch and breaks provide an opportunity for further questioning and discussion with the instructors.
We are HRD Corp (Human Resource Development Corporation) Registered Training Provider. All of our training modules are claimable under HRD Corp.