“You can't manage what you don't measure.” - Peter Drucker
BLS-111 The A3 Thinking Approach - 8 Steps Problem Solving
Schedule and Hours
8 Step- Problem Solving – gives your staff a systematic approach to “thinking” that follows the PDCA (Plan-Do-Check-Act) Management System. This process lays the foundation for all staff to look at problems in the same context giving the team member concrete actions to implement using the methodology. The 8-step approach is important to understand as the foundation for the Lean journey and essential for team member development which leads to a Lean Culture.
A3 or Problem-Solving Reports – provides the team member with tools to create a summarized document of their problem, proposal or status report in order to share the “need to know” information about their report to others involved. The report format we provide will follow the 8-step problem solving approach and provide a roadmap for coaching.
This tool helps to standardise a tried and trusted approach that has been applied in many of the world’s leading businesses. The approach ensures that there is a discipline to ensure that issues are fully understood and that root causes are identified prior to implementation of a solution. Solutions must be evaluated and as improvements are made or issues are eliminated, the new practice is standardised. This workshop presents the concepts, tools and techniques involved in implementing 8-step or A3 problem solving, providing many examples in use in organisations today.
Understand the concept of problem solving and how these ideas can be incorporated to improve all processes.
Give a detailed description of the most common tools employed in assessing and implementing problem solving.
Guide the participants to clearly outline an issue for improvement, present data to support the case, apply root cause analysis techniques and implement, evaluate and standardize solutions
Introduction to A3
A3 as a Process and a Tool
A3 as a Tool
Strategies for Success
The course is designed for managers, teams, change agents, entrepreneurs and anyone else who’d like to systematically move from where they are to where they need to be. Participants are encouraged to bring questions and issues from their business and situations.
This is a 2-days programme. This course runs from 9:00am – 5:00pm with an hour for lunch and periodic short breaks.
This is an intensive session designed to include as much discussion as possible. Lunch and breaks provide an opportunity for further questioning and discussion with the instructors.