Communication is the lifeblood of human interaction, and mastering its persuasive aspects can open doors to countless opportunities in both personal and professional spheres. Whether you aspire to lead, motivate, sell, or simply connect more deeply with others, the skills you acquire here will serve as invaluable assets in your personal and professional life. So, let's embark on this transformative journey together, as we uncover the secrets of persuasive and influencing communication, and empower you to achieve your goals and inspire positive change. The program will teach participants how to use each type of communication to its fullest potential. Any organization and its employees will greatly benefit from these techniques. They will spread throughout the company and have a good effect on all parties involved.
The dynamic of this course will help the organization to achieve the following objectives:
Understand communication principles better.
Identify ways to communicate.
Identify communication barriers and how to overcome them.
Develop non-verbal and paraverbal communication skills.
Use the STAR method to speak on the spot.
Listen actively and effectively.
Ask good questions.
Use appreciative inquiry as a communication tool.
Adeptly converse and network with others.
Identify and mitigate precipitating factors.
Establish common ground.
Module 1: Understanding Communication
Module 2: Communication Barriers
Module 3: Paraverbal Communication Skills
Module 4: Non-Verbal Communication
Module 5: Speaking like a STAR
Module 6: Listening Skills
Module 7: Asking Good Questions
Module 8: Appreciative Inquiry
Module 9: Mastering the Art of Conversation
Module 10: Advanced Communication Skills
This program is designed for the employees of Client's Name under the following classification;
Employees who are in contact with internal and external customers
Employees who are managing other employees or managed by other/superior employees
This program is suitable for non-executive to manager level employees.
This is a 1-day programme. This course runs from 9:00am – 5:00pm with an hour for lunch and periodic short breaks.
This is an intensive session designed to include as much discussion as possible. Lunch and breaks provide an opportunity for further questioning and discussion with the instructors.
We are HRD Corp (Human Resource Development Corporation) Registered Training Provider. All of our training modules are claimable under HRD Corp.