SCR-101 Customer Service Relationship Management
Service quality is the key to maintain customer satisfaction. Excellent customer service has a chain linked effect from the backend support to the front end service personnel – that means within an organisation, customer service quality has to be prime in every support employee, regardless the position of customer service personnel or technical team, to perform well in this customer-centric business environment.
- Gain insights into the importance of service quality in customer-centric business environment
- Develop empowering communication techniques to connect and maintain customer’s expectation ad satisfaction
- Learn BEN© techniques to build stronger customer service mindset to better your service quality
- Learn empowering techniques to overcome the thought of “I don’t know how to handle difficult customers” with steps to handle challenging customers
- Fundamentals of Customer Service Relationship
- Building your customer service mindset
- Communicate to connect with your customer
- Managing Complaints and challenging customer
This course is designed for anyone who provides a service to others in their role, and who would like to develop their skills so they can improve this service.
This is a 2-days programme.
This course runs from 9:00am – 5:00pm with an hour for lunch and periodic short breaks.
This is an intensive session designed to include as much discussion as possible. Lunch and breaks provide an opportunity for further questioning and discussion with the instructors.
This course runs from 9:00am – 5:00pm with an hour for lunch and periodic short breaks.
This is an intensive session designed to include as much discussion as possible. Lunch and breaks provide an opportunity for further questioning and discussion with the instructors.
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We are HRD Corp (Human Resource Development Corporation) Registered Training Provider.
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