SCR-101     Customer Service Relationship Management

• Overview
• Course Objectives
• Course Content
• For Whom
• Schedule and Hours

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In today's business environment, Customer expectations are extremely high and you may encounter some very challenging people demanding for quality, speed, delivery and cost control. This program aims to bring professional, high-level customer service concepts into common currency with front-line public services by offering a unique improvement tool to help those delivering public services put their customers at the core of what they do. 

• Develop a Customer Centric Mindset with Excellent level of Confident
  
• Increase in efficiency and productivity of organization
  
• Advanced in Customer Service level to provide Good Quality Service Management
  
• Creating POSITIVE image & branding for Organization Growth & Success
  

• Section 1: Introduction
• Section 2: Quality Service Management
• Section 3: Managing Customer Complaints
• Section 4: Understanding the Basis
• Section 5: Image & Branding
  
• Section 6: Interpersonal Communication
  
• Section 7: Customer Service Excellence
  

This course is designed for anyone who provides a service to others in their role, and who would like to develop their skills so they can improve this service.

This is a ​2-days programme.
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This course runs from 9:00am – 5:00pm with an hour for lunch and periodic short breaks.
 
This is an intensive session designed to include as much discussion as possible. Lunch and breaks provide an opportunity for further questioning and discussion with the instructors.

We are HRD Corp (Human Resource Development Corporation) Registered Training Provider.
​All of our training modules are claimable under HRD Corp.