​SLS-114     Crisis Management @ Workplace

  • Overview
  • Course Objectives
  • Course Content
  • For Whom
  • Schedule and Hours
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One thing I see a lot is, even companies that invest a lot in business continuity and disaster recovery tend to skimp on crisis management training and drills. This is like having a Ferrari and not bothering to put the wheels on. Their lack of training puts a limit on their whole program.
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There are times when unexpected situations disrupt organisational functionality. This program is designed to give you and your people the skills to deal with a crisis that may occur at any time. Some organisations excel in periods of crisis because their people know what to do. Other organisations implode every time a crisis occurs.
  • Understand the root cause of the crisis
  • Use key tools for managing a crisis
  • Report the crisis accurately in the beginning
  • Explain the type of crisis that exists
  • Predict any potential problems that could aggravate the crisis
  • Understand the importance of contingency planning
  • Analyze and interpret your action plan
  • Discuss the correlation between your crisis and risk management strategies
  • Ensure the effective flow of communication within the organisation for managing crisis
  • Plan periodic reviews of the operational process
  • Conduct Strategic Thinking and Lateral Thinking – the main foundations of a Crisis Management Plan
  • Develop effective and momentary decision-making skills
  • Build in knowledge loops for similar events
  • Introduction to Crisis Management
  • Danger and Opportunity
  • Crisis Management Process
  • Crisis Management Cycle
  • Crisis Management – 1st Stage: Identification
  • Crisis Management – 2nd Stage: Preparing
  • Crisis Management – 3rd Stage: Preventing
  • Crisis Management – 4th Stage: Responding
  • Crisis Management – 5th Stage: Recovering
  • 5 Rules for Crisis Management 
Employees, Supervisors, Team Leaders, Senior Managers or CEOs.
This is a 2-days programme.
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This course runs from 9:00am – 5:00pm with an hour for lunch and periodic short breaks.
 
This is an intensive session designed to include as much discussion as possible. Lunch and breaks provide an opportunity for further questioning and discussion with the instructors.

We are HRD Corp (Human Resource Development Corporation) Registered Training Provider.
​All of our training modules are claimable under HRD Corp.