“You can't manage what you don't measure.” - Peter Drucker
BLS-107 Key Performance Indicators (KPI) – Using Metrics to Drive Profitable Business Performance
Schedule and Hours
Key Performance Indicators (KPI) or performance measurement is failing organizations worldwide, whether they are multinationals or government departments. The KPIs that have been adopted were dreamed up one day without any linkage to the critical success factors (CSFs) of the organizations. The lack of understanding of performance measures has led most monitoring and reporting of measures to fail, including balanced scorecard initiatives.
Organisations with over 20 KPIs lack focus, lack alignment and underachieve. In fact, there are normally fewer than 10 true KPIs in an organisation and these should be measured and reported 24/7, daily, or at the outside weekly.
At this 2-days workshop a practical step by step methodology is shared that helps organizations to rediscover their critical success factors and underpinning winning key performance indicators.
To help those who are about to embark on a KPI project
To revitalize your KPIs
To help you to understand how your current performance measurement system can be further enhanced and how to fix the situation based on best practice knowledge
Module 1: What are key performance indicators?
Module 2: Finding the critical success factors (CSFs) in your organisation
Module 3: Brainstorming performance measures
Module 4: 12-step model to developing and using winning KPIs (a quick walk through)
Module 5: Common critical success factors and their likely performance measures
Module 6: Case studies
Module 7: KPIs for your enterprise: a question and answer session on the measures you are currently using, thoughts on the areas in which to search for your likely CSFs and KPIs
Module 8: KPIs: the road ahead – the implementation issues
Module 9: Implementing in an enterprise
Module 10: Selling the change to the SMT through their emotional drivers
The course is designed for top management, senior managers or executives who are involved in establishing, leading and managing the implementation of performance measurement program in the organization.
This is a 2-days programme. This course runs from 9:00am – 5:00pm with an hour for lunch and periodic short breaks.
This is an intensive session designed to include as much discussion as possible. Lunch and breaks provide an opportunity for further questioning and discussion with the instructors.
We are HRD Corp (Human Resource Development Corporation) Registered Training Provider. All of our training modules are claimable under HRD Corp.