“Strive for continuous improvement, instead of perfection.” - Kim Collins
BPI-113 Problem Solving & Decision Making - Defining the Problem (SMART)
Schedule and Hours
As the world becomes more complex and our work increasingly interdependent, solving problems and making decisions is more challenging than ever before. The rational application of tools and algorithms no longer suffices. It involves an active interest in what drives stakeholders in and around the decision-making unit.
Using a structured approach to problem solving enables you to broaden your range of creative solutions and ultimately make higher quality decisions. You will also become more comfortable dealing with uncertainty and ambiguity.
During this workshop, you will work with a challenging and complex case from your own work environment. In doing so, you will become aware of your own preferences and pitfalls. You will conduct an exploratory stakeholder analysis to map the problem environment and assess the consequences and impact the problem can have. This will lead to a SMART problem definition that is a clear entry point for your data collection.
During the second day of the workshop, you will delve deeper into root cause analysis and select the cause on which you wish to focus. You will practice generating a broad range of ideas for new solutions and bringing them back to practical solutions. This gives you solid ground for sustainable solutions which are supported by stakeholders and which may have great impact in your organization.
By the end of the workshop, participants will be able to:
Select and define problems, assessing their wider consequences and impact
Assess different stakeholder perspectives, risks and barriers to action
Take informed decisions and feel comfortable dealing with uncertainty and ambiguity in decision making
Contribute confidently to group decision making
Analyze problems to identify root causes
Identify realistic solutions to achieve continuous improvement
This workshop is based on learning by doing. We initiate and accelerate learning journeys through interactive assignments, presentations, group exercises, buddy coaching, discussions, personal case studies and action planning
Decision making in groups
Selecting the problem to solve
Choosing the approach
Problem environment: stakeholder analysis
Defining the problem (SMART)
Root cause analysis
Converging and selecting the cause to focus on
Solutions: generating ideas
This course is designed for Managers and individual contributors operating at management level.
This is a 2-days programme. This course runs from 9:00am – 5:00pm with an hour for lunch and periodic short breaks.
This is an intensive session designed to include as much discussion as possible. Lunch and breaks provide an opportunity for further questioning and discussion with the instructors.
We are HRD Corp (Human Resource Development Corporation) Registered Training Provider. All of our training modules are claimable under HRD Corp.