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“Strive for continuous improvement, instead of perfection.” - Kim Collins

BPI-113     Problem Solving & Decision Making - Defining the Problem (SMART)

  • Overview
  • Course Objectives
  • Course Content
  • For Whom
  • Schedule and Hours
<
>
As the world becomes more complex and our work increasingly interdependent, solving problems and making decisions is more challenging than ever before. The rational application of tools and algorithms no longer suffices. It involves an active interest in what drives stakeholders in and around the decision-making unit.

Using a structured approach to problem solving enables you to broaden your range of creative solutions and ultimately make higher quality decisions. You will also become more comfortable dealing with uncertainty and ambiguity.

During this workshop, you will work with a challenging and complex case from your own work environment. In doing so, you will become aware of your own preferences and pitfalls. You will conduct an exploratory stakeholder analysis to map the problem environment and assess the consequences and impact the problem can have. This will lead to a SMART problem definition that is a clear entry point for your data collection.

During the second day of the workshop, you will delve deeper into root cause analysis and select the cause on which you wish to focus. You will practice generating a broad range of ideas for new solutions and bringing them back to practical solutions. This gives you solid ground for sustainable solutions which are supported by stakeholders and which may have great impact in your organization. 
By the end of the workshop, participants will be able to:
  • Select and define problems, assessing their wider consequences and impact
  • Assess different stakeholder perspectives, risks and barriers to action
  • Take informed decisions and feel comfortable dealing with uncertainty and ambiguity in decision making
  • Contribute confidently to group decision making
  • Analyze problems to identify root causes
  • Identify realistic solutions to achieve continuous improvement
This workshop is based on learning by doing. We initiate and accelerate learning journeys through interactive assignments, presentations, group exercises, buddy coaching, discussions, personal case studies and action planning
  • Pre-Work
  • Decision making in groups
  • Selecting the problem to solve
  • Choosing the approach
  • Problem environment: stakeholder analysis
  • Defining the problem (SMART)
  • Data collection
  • Identify causes
  • Root cause analysis
  • Converging and selecting the cause to focus on
  • Solutions: generating ideas
  • Designing solutions
  • Decision making
  • Post-workshop assignment
This course is designed for Managers and individual contributors operating at management level.
This is a ​2-days programme.
​

This course runs from 9:00am – 5:00pm with an hour for lunch and periodic short breaks.
 
This is an intensive session designed to include as much discussion as possible. Lunch and breaks provide an opportunity for further questioning and discussion with the instructors.
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We are HRD Corp (Human Resource Development Corporation) Registered Training Provider.
​All of our training modules are claimable under HRD Corp.

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©  Ampro Solutions Sdn Bhd 2023
  • Home
    • About Us
    • Authorized Training Partner
  • Our Services
    • On-Site Training
    • Off-Site Training
    • Coaching
    • Audit Support
    • Consultation Services >
      • Energy Management >
        • Remote Power Management Services
      • Management Systems >
        • ISO 50001 Energy Management System
        • ISO 9001 Quality Management System​
        • ISO 14001 Environmental Management System
        • ISO 45001 Occupational Health and Safety Management System
        • IATF 16949 International Automotive Task Force
        • ISO/IEC 17025 Testing and Calibration Laboratories
        • ISO 13485 Quality Management for Medical Devices
        • AS 9100 Quality Management System for Aerospace Industry
        • ISO 20000 IT Service Management
        • ISO 22301 Business Continuity Management
        • ISO 31000 Risk Management
        • ISO 37001 Anti-Bribery Management System
        • ISO 55000 Asset Management
        • TL 9000 The Telecom Quality Management System
        • Food Safety Management System
        • Integrated Management System (IMS)
      • The Malaysian Standard for Sustainable Palm Oil Production (MSPO) >
        • General Differences between MSPO and RSPO
        • Deadlines for MSPO Certification
        • MSPO Certification Process
        • Photo Gallery
      • Business Continuity Management >
        • How We Can Assist You
      • Halal Certification >
        • Certification Scheme
      • Safety and Health Officer Support
  • Training Courses
    • Soft Skills >
      • Leadership & Supervision Skills
      • Motivation & Teambuilding
      • Communication & Interpersonal Skills
      • Presentation & Public Speaking Skills
      • Clerical & Administrative Skills
      • Customer Relationship Management Skills
      • Negotiation Skills
      • Sales & Marketing
      • Creative Thinking & Problem Solving
      • Human Resource
      • Microsoft Office
    • Business Management >
      • Purchasing & Logistic
      • Supply Chain Management
      • Process Improvement & Core Tools
      • Responsible Business Alliance (RBA) and Sedex Members Ethical Trade Audit (SMETA)
      • Lean & Six Sigma
      • Electrical & Electronics
      • Project Management
      • Industry 4.0
    • Manufacturing Operations >
      • ISO 50001 Energy Management System / Energy System
      • ISO 9001 Quality Management System
      • ISO 14001 Environmental Management System
      • ISO 45001 Occupational Health and Safety Management System
      • ​IATF 16949:2016 International Automotive Task Force
      • ISO/IEC 17025 Testing and Calibration Laboratories
      • ISO 13485 Quality Management System for Medical Devices
      • AS 9100 Quality Management System for Aerospace Industry
      • ISO 22000 IT Service Management
      • ISO 22301 Business Continuity Management
      • ​ISO 31000 Risk Management
      • ​ISO 37001 Anti-Bribery Management System
      • ​ISO 55000 Asset Management
      • Food Safety Management System
      • TL 9000 Telecom Quality Management System
      • Integrated Management System
    • Health & Safety >
      • Occupational Health & Safety
      • First Aid
      • Fire Safety
      • Transportation Safety
    • Malaysian Standard for Sustainable Palm Oil Production (MSPO)
  • Events
    • Remote Online Training
    • Public Training in Johor Bahru
    • Public Training in Kuala Lumpur
    • Online Registration
  • External Info
    • Human Resource
    • Environment
    • Health & Safety
  • Contact Us
    • Career Opportunities