BPI-117     Root Cause Analysis (Overview)

• Overview
• Course Objectives
• Course Content
• For Whom
• Schedule and Hours

<

>

Root Cause Analysis (RCA) is the basis of troubleshooting for problems or irregularities that may arise in any daily situations. RCA is often used in various industries like manufacturing, healthcare, software development, banking and others to prevent problems from recurring and to improve processes by tackling their underlying causes.

The essence of Root Cause Analysis (RCA) lies in identifying the fundamental or underlying causes of problems or issues rather than just addressing their symptoms. RCA is a systematic approach to problem-solving that seeks to understand why problems occur.

The program is designed to give an overview towards Root Cause Analysis (RCA) and using the right tools to make informed decision on the Corrective Action and therefore leading to Preventive Actions in order to avoid recurrence.

Target Competencies

• Systematic troubleshooting vs Trial & Error
• Analysing problems and situations
• Identifying Interim Solutions vs Permanent Solution
• Proliferate Solutions to prevent reoccurrence

Personal Impacts:

• Apply methodology learnt and execution for solution.
• Objective view of any problems
• Communicate effectively based on available information
• Implement ideas and innovation for organizational improvement

By the end of the 1 day program, participants will be able to:

• Identify the basic steps in systematic troubleshooting
• Clearly define and differentiate the following:
• Problem statement
• Containment Action
• Root Cause Definition
• Verification of the Corrective Actions
• Preventive Actions
• Proliferation & Documentation

Module 1: Problem Statement & Containment Actions 

• Problem Statement
• Describing symptoms & gathering data
• Identifying the correct technique
• Putting Containment Action in place
• Closing the Back door

Activity 1 – Build your effective Problem Statement

Module 2: Analysing Causes

• Brainstorm and list potential factors.
• The 5 Whys & other techniques.
• Understanding PDCA vs 8D methodology
• Cause & Effect Methodology
• Zero In on the actual root cause

Activity 2 – using the right tools for RCA

Module 3: Taking Actions & Avoiding Recurrence

• Verification of Root Cause
• Generating Solutions by Identification of Corrective Actions
• Verification of Corrective Actions – Testing your hypotheses
• Planning for Permanent Solutions
• Verification of the Permanent Actions

Activity 3 – Did we solve the problem?

Managers, engineers, executives, supervisors or anyone who wish to introduce effective root cause analysis in their workplaces.

This is a ​1-day programme.
​
This course runs from 9:00am – 5:00pm with an hour for lunch and periodic short breaks.
 
This is an intensive session designed to include as much discussion as possible. Lunch and breaks provide an opportunity for further questioning and discussion with the instructors.

We are HRD Corp (Human Resource Development Corporation) Registered Training Provider.
​All of our training modules are claimable under HRD Corp.