BSC-105     Service Inventory Excellence in the Automotive Industry

• Overview
• Course Objectives
• Course Content
• For Whom
• Schedule and Hours

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Service inventory is a critical success factor in automotive aftersales operations, as it directly impacts workshop efficiency, service turnaround time, and customer satisfaction. Poor parts availability often leads to job delays, repeated service visits, and reduced technician productivity, resulting in longer vehicle downtime and unmet customer expectations.

In addition, inadequate inventory management can cause warranty losses, higher operating costs, and reduced profitability due to excess, obsolete, or emergency-ordered parts. Effective service inventory planning ensures the right parts are available when needed, helping to improve service reliability, protect margins, and support sustainable aftersales performance.

This 2-day program equips participants with the knowledge, skills, and leadership mindset to manage service inventory with excellence—covering service parts flow, warranty control, inventory risks, KPI-based decision-making, and customer retention linkage.

The course emphasizes managerial ownership, teamwork, and continuous improvement, moving beyond basic stock control.

At the end of this course, participants shall be able to:

• Explain how service inventory supports automotive aftersales operations
• Map and manage service parts and warranty inventory flows
• Identify slow-moving, obsolete, excess, and high-risk service inventory
• Interpret service inventory KPIs and reports
• Reduce service delays caused by parts unavailability
• Improve customer experience through reliable parts availability
• Develop a practical service inventory improvement action plan

• Module 1: Service Inventory As A Business Enabler
• Module 2: Service Parts Flow & Workshop Structure
• Module 3: Warranty Inventory Flow & Control
• Module 4: Manager’s Role In Service Inventory Ownership
• Module 5: Inventory Irregularity & Risk Management
• Module 6: Service Inventory KPIs & Performance Management
• Module 7: Service Inventory, Profitability & Cost Control
• Module 8: Service Inventory & Customer Retention
• Module 9: Action Planning & Continuous Improvement
• Module 10: Operational Understanding & Ownership 
• Module 11: Leadership, KPI & Customer Linkage 

This programme is designed for professionals involved in automotive after sales, service operations, and spare parts management, including:

• Service Managers and Aftersales Managers
• Parts Managers and Spare Parts Executives
• Inventory Planners and Materials Management Personnel
• Workshop Managers, Supervisors, and Team Leaders
• Operations and Supply Chain Executives supporting aftersales activities
• Dealer Principals and Branch Managers responsible for service performance.

This is a ​2-days programme.
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This course runs from 9:00am – 5:00pm with an hour for lunch and periodic short breaks.
 
This is an intensive session designed to include as much discussion as possible. Lunch and breaks provide an opportunity for further questioning and discussion with the instructors.

We are HRD Corp (Human Resource Development Corporation) Registered Training Provider.
​All of our training modules are claimable under HRD Corp.