​SCI-146     Enhancing Communication to Prevent and Resolve Conflict

• Overview
• Course Objectives
• Course Content
• For Whom
• Schedule and Hours

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Clear communication is essential for minimizing misunderstandings and boosting collaboration. By equipping teams with tools for active listening, feedback, and respectful dialogue, organizations create a cohesive and productive work environment that prevents conflicts before they arise.

When conflict does occur, effective management can turn disagreements into opportunities for growth. With empathy, problem-solving, and open communication, employees can resolve disputes calmly and strengthen professional relationships.

The 2-day Communication and Conflict Management training aims to enhance participants' communication skills, enabling them to effectively convey ideas and listen actively in various situations. The course will cover key strategies for managing and resolving conflicts, emphasizing techniques for maintaining constructive conversations, understanding diverse communication styles, and promoting collaboration. 
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Participants will learn how to navigate difficult conversations, foster positive relationships, and implement conflict resolution tools in both personal and professional settings, ensuring a harmonious and productive work environment.

By the end of the workshop, participants will be able to:

• Learn the fundamental components of communication, including sender, message, receiver, feedback, and common barriers in the workplace.
• Improve listening skills and overcome communication roadblocks through role-playing exercises and group activities to enhance workplace interactions.
• Gain proficiency in verbal communication clarity, brevity, and emotional intelligence while effectively interpreting non-verbal cues.
• Acquire conflict management skills, including active listening, assertiveness, and conflict resolution frameworks to address and resolve workplace disputes.
• Learn how to inspire, guide, and provide feedback as a leader, especially during organizational change or crises, and create a personalized action plan for real-life application.

Day 1 Building a Strong Foundation in Effective Communication

• Section 1: Importance of Effective Communication Skills
  
• Section 2: Developing Effective Communication Skills
  
• Section 3: Conflict Analysis
  
• Section 4: Staff Interpersonal Skills and Communication Roadblocks
  

Day 2 Conflict Management and Advanced Communication Techniques

• Section 5: Tips for Communicating and Managing Conflict
• Section 6: Preventing Conflict Through Proactive Communication
  
• Section 7: Advanced Communication Techniques for Leaders
  
• Section 8: Final Review and Action Planning
  

.This course is suitable for all level of managers & executives, and support staff

This is a ​2-days programme.
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This course runs from 9:00am – 5:00pm with an hour for lunch and periodic short breaks.
 
This is an intensive session designed to include as much discussion as possible. Lunch and breaks provide an opportunity for further questioning and discussion with the instructors.

We are HRD Corp (Human Resource Development Corporation) Registered Training Provider.
​All of our training modules are claimable under HRD Corp.