​SCI-109     Essential of Conflicts Resolution Management

• Overview
• Course Objectives
• Course Content ​
• For Whom
• Schedule and Hours

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Our differences define our uniqueness – nationality, culture, gender, beliefs, values and our behaviours. From a very early age, we are aware of those differences, with siblings and peer groups. We may have different abilities, talents, and levels of attractiveness or interest. Those differences define mankind, allow progress and contribute to the dynamics of the world.   ​

At the end of the course, the participants will be able to:

• Understanding the nature of conflict and structures 
• Enable the participants to negotiate a solution 
• Remove the mind-reading syndrome which often accompanies conflict
• Replace narrow minded with open communication, trust and respect and a simple structure
• Reach the magic of win-win situation and encourage team synergy.

• Section 1: Introduction to Conflict and Conflict Management
  
• Section 2: Differences in Personality Types
  
• Section 3: Fight the Differences or Celebrate it?
  
• Section 4: Building a Bridge or Barrier?
  
• Section 5: Understand and Manage Your Feelings
  
• Section 6: Develop Skills and Increase Choices
  
• Section 7: FOUR Steps to Resolutions
  
• Section 8: Moving Forward: Preventing Conflicts
  

This Conflict resolution course is suitable for general that may include Managers, HODs and Supervisors, and Support Staff.

This is a ​2-days programme.
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This course runs from 9:00am – 5:00pm with an hour for lunch and periodic short breaks.
 
This is an intensive session designed to include as much discussion as possible. Lunch and breaks provide an opportunity for further questioning and discussion with the instructors.

We are HRD Corp (Human Resource Development Corporation) Registered Training Provider.
​All of our training modules are claimable under HRD Corp.