SCI-148 Corporate English in Hospitality Management
Corporate English in Hospitality Management is designed to empower professionals with the language skills needed to excel in a competitive, customer-centric industry.
Common barriers to professional communication in English include limited vocabulary, unclear pronunciation, and lack of confidence, which can lead to misunderstandings. Cultural differences, incorrect grammar, and ineffective listening skills also hinder smooth interactions in hospitality settings.
By investing in Corporate English in Hospitality Management, professionals not only improve their language proficiency but also gain a competitive edge in the industry.
Common barriers to professional communication in English include limited vocabulary, unclear pronunciation, and lack of confidence, which can lead to misunderstandings. Cultural differences, incorrect grammar, and ineffective listening skills also hinder smooth interactions in hospitality settings.
By investing in Corporate English in Hospitality Management, professionals not only improve their language proficiency but also gain a competitive edge in the industry.
This training helps overcome communication barriers by building vocabulary, improving pronunciation, and boosting confidence through practical role-plays and real-world scenarios.
Participants will practice active listening, polite expressions, and cultural sensitivity to enhance guest interactions. Continuous feedback, simulations, and structured exercises ensure clear, professional, and effective communication in hospitality.
Participants will practice active listening, polite expressions, and cultural sensitivity to enhance guest interactions. Continuous feedback, simulations, and structured exercises ensure clear, professional, and effective communication in hospitality.
- Session 1: Introduction & The Importance of English in Hospitality
- Session 2: Essential Hospitality Vocabulary & Phrases Greetings and introductions
- Session 3: Pronunciation & Clarity in Speech
- Session 4: Handling Guest Requests & Providing Information
- Session 5: Telephone & Email Communication
- Session 6: Managing Guest Complaints & Difficult Situations
- Session 7: Cross-Cultural Communication in Hospitality
- Session 8: Upselling & Recommending Services
- Session 9: Professional Body Language & Non-Verbal Communication
- Session 10: Final Role-Play & Action Plan
The program is suitable for stall-level hospitality employees, effective communication is essential since they often serve as the first point of contact for guests.
This is a 2-days programme.
This course runs from 9:00am – 5:00pm with an hour for lunch and periodic short breaks.
This is an intensive session designed to include as much discussion as possible. Lunch and breaks provide an opportunity for further questioning and discussion with the instructors.
This course runs from 9:00am – 5:00pm with an hour for lunch and periodic short breaks.
This is an intensive session designed to include as much discussion as possible. Lunch and breaks provide an opportunity for further questioning and discussion with the instructors.
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