​Customer Relationship Management (CRM) Skills

---

Our CRM training programmes are designed to equip professionals with the skills and strategies to build lasting customer relationships, deliver exceptional service, and strengthen brand loyalty.

​Covering areas from complaint handling, communication skills, and service recovery, to telemarketing, hospitality etiquette, and NLP-driven sales techniques, our courses empower participants to enhance customer satisfaction and achieve service excellence across industries.

SCR-101     Customer Service Relationship Management   Find out more	​2 days
SCR-102     Effective Complaints Handling & Service Recovery​	​2 days
​SCR-103     Effective Marketing & Customer Service Intensive Workshop   Find out more	​2 days
​SCR-104     Strategies for Dealing with Difficult Customers and Resolving Complaints​   Find out more	2 days
​SCR-104     Handling Difficult Customer​   Find out more	1 day
SCR-105     Customer Service Communication Skills   Find out more​	1 day
SCR-106     Mastering the Art of Tele-marketing: Effective Customer Service   Find out more	​2 days
SCR-107     Quality Customer Service   Find out more	​2 days
​SCR-108     ​Enhancing Indoor Sales Customer Service through NLP Mastery​   Find out more	2 days
SCR-109     ​Customer Service Excellence in the Hotel Industry   Find out more  ​	2 days
SCR-110     ​Service Excellence with Seven Winning Personalities   ​Find out more	2 days
SCR-111     ​Hospitality Etiquette for Customer Satisfaction   ​​Find out more	2 days
SCR-112     ​Customer Advocacy Building Trust through Leadership, Service and Engagement   ​​Find out more	2 days
SCR-113     ​Customer Service Excellence in Retail   Find out more	1 or 2 days

We are HRD Corp (Human Resource Development Corporation) Registered Training Provider.
​
​All of our training modules are claimable under HRD Corp Claimable Course.