BPI-133     Cultural Intelligence for Quality Control Excellence Through a Lean                                  Management Lens

  • Overview
  • Course Objectives
  • Course Content
  • For Whom
  • Schedule and Hours
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This two-day course shows how national culture shapes quality behaviors and how Lean’s twin pillars — Respect for People and Continuous Improvement — can turn those cultural traits into competitive advantage. Participants examine five archetypal mindsets (U.S. innovation, German precision, Japanese Kaizen discipline, South-Korean speed, Chinese scale-first pragmatism) and test each against Lean tools such as 5S, PDCA, A3 problem-solving and Poka-yoke. Short lectures and deep-dive case studies on Toyota, Samsung, Volkswagen, Foxconn, Motorola and GE to reveal cultural root causes of both breakthrough success and costly missteps.
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By the end of Day 2, quality managers, engineers and improvement leads will have completed a self-assessment, mapped their organization's Lean-culture maturity, and drafted a 90-day Kaizen action plan. The result is a practical, people-centred playbook for reducing defects, compressing lead-times and boosting engagement across culturally diverse operations and supply-chain partners.
By the end of the course, participants will be able to:
  • Diagnose how cultural values in major manufacturing nations shape quality behaviors and decision-making
  • Map the synergy (and tension) between those cultural drivers and Lean’s twin pillars of Respect for People & Continuous Improvement
  • Benchmark their own organization against Toyota Production System (TPS) and other global case studies to spot maturity gaps
  • Apply Lean tools (5 Principles, 8 Wastes, Kaizen, Poka-yoke, A3) to close the gaps while remaining culturally sensitive
  • Draft a 90-day action plan that blends cultural strengths with Lean practices to lift quality, cost, and delivery performance

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  • Section 1: Evolution of Quality and Lean
  • Section 2 – Five Cultural Archetypes & QC
  • Section 3 – Toyota Production System Case Study
  • Section 4: Cross-Culture Simulation
  • Section 5: Emerging Players & Future Trends
  • Section 6: Industry 4.0 Meets Lean Quality
  • Section 7: When Lean Is Ignored
  • Section 8: Lean Toolkit Refresher, Culture Edition
  • Section 9: Organisation Self-Assessment Workshop
  • ​Section 10: Report-out & Coaching Panel

THE RESULT: 
Participants leave with a culturally attuned Lean playbook ready for implementation—turning diversity of thought into a strategic quality advantage for their Malaysian or global operations.

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This program is particularly directed to Quality managers, production engineers, continuous-improvement leads, sustainability and supply-chain executives—anyone tasked with elevating performance across culturally diverse operations or supplier networks.
This is a ​2-days programme.
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This course runs from 9:00am – 5:00pm with an hour for lunch and periodic short breaks.
 
This is an intensive session designed to include as much discussion as possible. Lunch and breaks provide an opportunity for further questioning and discussion with the instructors.

We are HRD Corp (Human Resource Development Corporation) Registered Training Provider.
​All of our training modules are claimable under HRD Corp.