​SCI-131     Empathy in Action Building Human-Centered Connections at Work

• Overview
• Course Objectives
• Course Content
• For Whom
• Schedule and Hours

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Empathy is a core emotional intelligence competency that allows individuals to understand and respond to the emotions, perspectives, and challenges of others. In organizational settings, empathy strengthens collaboration, supports inclusive leadership, improves service delivery, and diffuses conflicts before they escalate.

This 2-day immersive course deepens participants’ understanding of empathy and provides hands-on practice in applying empathetic skills across a variety of workplace interactions. From leadership conversations to team dynamics and customer engagements, the training incorporates real case simulations, emotional awareness activities, and individual reflection to enhance relational effectiveness.

Whether delivered face-to-face or virtually, this course builds empathetic capacity as a tool for stronger communication, improved morale, and a psychologically safe workplace culture.
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By the end of this program, participants will be able to:

• Understand and distinguish empathy from sympathy and compassion.
• Decode emotional and non-verbal cues in communication.
• Apply active listening, emotional regulation, and non-judgmental presence in conversations.
• Manage difficult conversations with empathy and clarity.
• Address unconscious bias and cultivate empathy across diverse backgrounds.
• Practice empathetic leadership in decision-making and performance management.
• Build a personal and organizational roadmap to embed empathy into workplace culture.

Module 1: Understanding Empathy

• Module 2: Listening with Empathy
• Module 3: Emotional Intelligence & Self-Awareness
• Module 4: Empathy in Team Interactions
• Module 5: Empathy in Difficult Conversations
• Module 6: Bias, Inclusion & Empathy
• Module 7: Empathetic Leadership & Decision-Making
• Module 8: Creating a Culture of Empathy

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Leaders, team managers, HR professionals, project coordinators, frontliners, service personnel, and anyone seeking to improve emotional intelligence, communication, and relational skills.

This is a ​1 or 2-days programme.
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This course runs from 9:00am – 5:00pm with an hour for lunch and periodic short breaks.
 
This is an intensive session designed to include as much discussion as possible. Lunch and breaks provide an opportunity for further questioning and discussion with the instructors.

We are HRD Corp (Human Resource Development Corporation) Registered Training Provider.
​All of our training modules are claimable under HRD Corp.