​SMT-108     Conflict Resolution - Employee Motivation Programme

• Overview
• Course Objectives
• Course Content
• For Whom
• Schedule and Hours

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The Conflict Resolution - Employee Motivation program is a strategic initiative aimed at cultivating a positive and collaborative work environment. By addressing conflicts proactively and providing employees with essential conflict resolution skills, the program seeks to minimize disruptions and foster stronger interpersonal relationships within the team.

Simultaneously, the inclusion of employee motivation components underscores the understanding that a motivated workforce is key to sustained productivity and success.

​Through this program, participants not only learn effective conflict resolution strategies but also explore avenues for personal and collective motivation, promoting a culture of teamwork and shared goals. By intertwining conflict resolution and employee motivation, this program aims to create a workplace where challenges are addressed constructively, and individuals are inspired to contribute their best towards the collective success of the organization.
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Participants will learn: 

• understand the concept of conflict, recognize its impact on motivation, and appreciate the importance of conflict resolution skills in the workplace.
  
• will be able to identify different types of workplace conflicts, recognize early signs of conflicts, and understand the psychological and emotional aspects of conflicts.
  
• will develop active listening skills, practice assertive communication, and become more aware of non-verbal communication cues to enhance their conflict resolution abilities.
  
• be able to apply a step-by-step process to resolve conflicts effectively in real-world situations
  
• to explore proactive approaches for preventing conflicts, including setting clear expectations and boundaries within teams.
  

Day 1

• Section 1: Introduction to Conflict Resolution                
• Section 2: Understanding the Nature of Conflict  
• Section 3: Effective Communication Skills
• Section 4: Conflict Resolution Models
• Section 5: Practical Conflict Resolution Scenarios

Day 2

• Section 6: Section 6: Dealing with Difficult Personalities
• Section 7: Mediation and Facilitation
• Section 8: Conflict Resolution in a Remote Work Environment
  
• Section 9: Conflict Prevention and Management Strategies
  
• Section 10: Creating a Culture of Conflict Resolution
  

Department heads, all managers and leaders.

This is a 2-days programme, runs from 9:00am – 5:00pm with an hour for lunch and periodic short breaks designed to include as much discussion as possible.

We are HRD Corp (Human Resource Development Corporation) Registered Training Provider.
​All of our training modules are claimable under HRD Corp.