ISO 20000 is the international standard for quality management specifically focused around IT Service Management.  

It specifies requirements for the service provider to plan, establish, implement, operate, monitor, review, maintain and improve their management system,

It helps you to ensure that your IT service management processes (whether internal, external or outsourced) are aligned both with the needs of your business and with international best practice.

​​Key Benefits

Better alignment of IT services and
​the business it supports

Adoption of an integrated process
​to the delivery of IT services

Reduction in response times and interruptions to IT service

Fundamental shift to pro-active rather than re-active processes