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​ISO 20000 IT Service Management

Cost-effective and reliable service management system for IT-based industry.
ISO 20000 is the international standard for quality management specifically focused around IT Service Management.  

It specifies requirements for the service provider to plan, establish, implement, operate, monitor, review, maintain and improve their management system,

It helps you to ensure that your IT service management processes (whether internal, external or outsourced) are aligned both with the needs of your business and with international best practice.

​​Key Benefits

Picture
Better alignment of IT services and
​the business it supports
Picture
Adoption of an integrated process
​to the delivery of IT services
Picture
Reduction in response times and interruptions to IT service
Picture
Fundamental shift to pro-active rather than re-active processes
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©  Ampro Solutions Sdn Bhd 2025
  • HOME
    • About Us
    • Who We are
    • Our Company Value
    • Our People
  • Our Services
    • Training >
      • On-Site Training
      • Off-Site Training
    • Coaching
    • Audit Support
    • Consultation Services >
      • Energy Management >
        • Remote Power Management Services
      • Management Systems >
        • ISO 50001 Energy Management System
        • ISO 9001 Quality Management System​
        • ISO 14001 Environmental Management System
        • ISO 45001 Occupational Health and Safety Management System
        • IATF 16949 International Automotive Task Force
        • ISO/IEC 17025 Testing and Calibration Laboratories
        • ISO 13485 Quality Management for Medical Devices
        • AS 9100 Quality Management System for Aerospace Industry
        • Business Continuity Management >
          • How We Can Assist You
        • ISO 20000 IT Service Management
        • ISO 22301 Business Continuity Management
        • ISO 31000 Risk Management
        • ISO 37001 Anti-Bribery Management System
        • ISO 55000 Asset Management
        • TL 9000 The Telecom Quality Management System
        • Food Safety Management System
        • Integrated Management System (IMS)
      • The Malaysian Standard for Sustainable Palm Oil Production (MSPO) >
        • General Differences between MSPO and RSPO
        • MSPO Certification Process
        • Photo Gallery
      • Halal Certification >
        • Certification Scheme
      • Safety and Health Officer Support
  • Training Courses
    • Soft Skills >
      • Clerical & Administrative Skills
      • Creativity & Innovation
      • Communication & Interpersonal Skills
      • Customer Relationship Management Skills
      • Human Resource & Finance
      • Leadership, Supervision Skills, Talent Management and Coaching
      • Microsoft Office
      • Motivation & Teambuilding
      • Negotiation Skills
      • Presentation & Public Speaking Skills
      • Sales & Marketing
    • Business Management >
      • Purchasing & Logistic
      • Supply Chain Management, Import Export & Procurement
      • Store / Warehouse
      • Process Improvement & Core Tools
      • Responsible Business Alliance (RBA) and Sedex Members Ethical Trade Audit (SMETA)
      • Lean & Six Sigma
      • Electrical & Electronics
      • Project Management
      • Industry 4.0
      • Environmental, Social and Governance (ESG)
    • Manufacturing Operations >
      • ISO 50001 Energy Management System / Energy System
      • ISO 9001 Training & Consultancy | HRD Corp Claimable | Ampro Solutions Malaysia
      • ISO 14001 Environmental Management System
      • ISO 45001 Occupational Health and Safety Management System
      • ​IATF 16949 Training Programmes
      • ISO/IEC 17025 Testing and Calibration Laboratories
      • ISO 13485 Quality Management System for Medical Devices
      • AS 9100 Quality Management System for Aerospace Industry
      • ISO 22000 IT Service Management
      • ISO 22301 Business Continuity Management
      • ​ISO 31000 Risk Management
      • ​ISO 37001 Anti-Bribery Management System
      • ​ISO 55000 Asset Management
      • TL 9000 Telecom Quality Management System
      • Food Safety Management System
      • Integrated Management System
    • Health & Safety >
      • Occupational Health & Safety
      • First Aid
      • Fire Fighting and Fire Drill Training
      • Transportation Safety
    • Malaysian Standard for Sustainable Palm Oil Production (MSPO)
  • Events
    • Public Training in Kuala Lumpur
    • Public Training in Johor Bahru
    • Remote Online Training
    • Online Registration
  • External Info
    • Human Resource
    • Environment
    • Health & Safety
  • Contact Us
    • Request for Proposal
    • Career Opportunities