SHR-102     Managing Underperformance and Performance Improvement Plans
​                     (PIP) A Practical and IR Compliant Approach

• Overview
• Course Objectives
• Course Content
• For Whom
• Schedule and Hours

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The Managing Underperformance and Performance Improvement Plans (PIP) – A Practical and IR Compliant Approach training programme is designed to equip participants with practical skills to effectively manage employee poor performance in the workplace. The course focuses on understanding the root causes of underperformance, identifying early performance warning signs, and applying structured performance management strategies that are fair, consistent and compliant with workplace best practices.

This programme also provides practical guidance on the proper implementation of Performance Improvement Plans (PIP). Participants will learn how to design clear performance expectations, set measurable improvement targets, establish reasonable timelines, and conduct constructive performance conversations. Emphasis will be placed on coaching techniques, documentation requirements and communication strategies to ensure the PIP process is transparent, supportive and results-driven.

In addition, the training highlights practical approaches to managing performance risks and maintaining industrial relations compliance. Through case studies, practical examples and scenario-based discussions, participants will gain confidence in handling underperformance situations professionally, from initial performance counselling to final performance decisions, while maintaining workplace productivity and employee engagement.

By the end of this training, the learner will be able to:

• Clearly identify employee performance gaps and behaviours that require improvement
• Define clear performance expectations and measurable performance metrics
• Apply practical methods to support employee performance improvement through coaching and development resources
• Implement a structured performance review and feedback process
• Manage Performance Improvement Plans (PIP) effectively and professionally
• Explain the consequences and organisational actions if required performance standards are not achieved
• Handle underperformance situations while maintaining legal and industrial relations compliance
• Conduct difficult performance conversations with confidence and professionalism

• Section 1: Understanding Underperformance and Workplace Behaviour Standards
  
• Section 2: Performance Standards, KPIs and Measurable Metrics
  
• Section 3: Legal and Industrial Relations Considerations in Performance Management
  
• Section 4: Performance Communication, Coaching and Support Strategies
  
• Section 5: Designing Structured Performance Improvement Plans (PIP)
  
• Section 6: Structured Review and Feedback Process
  
• Section 7: Managing Difficult Performance Conversations and Resistance
  
• Section 8: Performance Outcomes and Decision Making
  

HR Professionals, Managers, Department Heads, Business Owners

This is a ​2-days programme.
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This course runs from 9:00am – 5:00pm with an hour for lunch and periodic short breaks.
 
This is an intensive session designed to include as much discussion as possible. Lunch and breaks provide an opportunity for further questioning and discussion with the instructors.

We are HRD Corp (Human Resource Development Corporation) Registered Training Provider.
​All of our training modules are claimable under HRD Corp.