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“Quality in a service or product is not what you put into it. It is what the customer get out of it.” - Peter Drucker

MIT-101    ISO20000:2011 IT Service Management System Training     

  • Overview
  • Course Objectives
  • Course Content
  • For Whom
  • Schedule and Hours
<
>
Information Technology Service Management Systems – ITSMS certification scheme is based on the ISO 20000:2011 standard. The scheme is aimed at improving IT service management and describes an integrated set of management processes for the effective delivery of services to the business and its customers.
This training will provide you:
  • Basic overview of the ISO20000 standard
  • An understanding of the ISO20000 Standard
  • Knowledge of the basic implementation concepts of ISO20000
  • Fundamentals of Quality Management Systems 
  • Service Delivery Processes
  • Control Processes
  • Resolution Processes
  • Relationship Processes
The course is aimed at all levels within the Organization who want to attain knowledge of basic implementation concepts of ISO 20000. It is advisable that The delegates would have at least a basic Understanding of the principles of IT Service Management and a basic understanding of ITIL.
This is a ​2-days programme.
​

This course runs from 9:00am – 5:00pm with an hour for lunch and periodic short breaks.
 
This is an intensive session designed to include as much discussion as possible. Lunch and breaks provide an opportunity for further questioning and discussion with the instructors.
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We are HRD Corp (Human Resource Development Corporation) Registered Training Provider.
​All of our training modules are claimable under HRD Corp.

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©  Ampro Solutions Sdn Bhd 2025
  • HOME
    • About Us
    • Who We are
    • Our Company Value
    • Our People
  • Our Services
    • Training >
      • On-Site Training
      • Off-Site Training
    • Coaching
    • Audit Support
    • Consultation Services >
      • Energy Management >
        • Remote Power Management Services
      • Management Systems >
        • ISO 50001 Energy Management System
        • ISO 9001 Quality Management System​
        • ISO 14001 Environmental Management System
        • ISO 45001 Occupational Health and Safety Management System
        • IATF 16949 International Automotive Task Force
        • ISO/IEC 17025 Testing and Calibration Laboratories
        • ISO 13485 Quality Management for Medical Devices
        • AS 9100 Quality Management System for Aerospace Industry
        • Business Continuity Management >
          • How We Can Assist You
        • ISO 20000 IT Service Management
        • ISO 22301 Business Continuity Management
        • ISO 31000 Risk Management
        • ISO 37001 Anti-Bribery Management System
        • ISO 55000 Asset Management
        • TL 9000 The Telecom Quality Management System
        • Food Safety Management System
        • Integrated Management System (IMS)
      • The Malaysian Standard for Sustainable Palm Oil Production (MSPO) >
        • General Differences between MSPO and RSPO
        • MSPO Certification Process
        • Photo Gallery
      • Halal Certification >
        • Certification Scheme
      • Safety and Health Officer Support
  • Training Courses
    • Soft Skills >
      • Clerical & Administrative Skills
      • Creativity & Innovation
      • Communication & Interpersonal Skills
      • Customer Relationship Management Skills
      • Human Resource & Finance
      • Leadership, Supervision Skills, Talent Management and Coaching
      • Microsoft Office
      • Motivation & Teambuilding
      • Negotiation Skills
      • Presentation & Public Speaking Skills
      • Sales & Marketing
    • Business Management >
      • Purchasing & Logistic
      • Supply Chain Management / Import Export/ Procurement / Store / Warehouse
      • Process Improvement & Core Tools
      • Responsible Business Alliance (RBA) and Sedex Members Ethical Trade Audit (SMETA)
      • Lean & Six Sigma
      • Electrical & Electronics
      • Project Management
      • Industry 4.0
      • Environmental, Social and Governance (ESG)
    • Manufacturing Operations >
      • ISO 50001 Energy Management System / Energy System
      • ISO 9001 Quality Management System
      • ISO 14001 Environmental Management System
      • ISO 45001 Occupational Health and Safety Management System
      • ​IATF 16949 Training Programmes
      • ISO/IEC 17025 Testing and Calibration Laboratories
      • ISO 13485 Quality Management System for Medical Devices
      • AS 9100 Quality Management System for Aerospace Industry
      • ISO 22000 IT Service Management
      • ISO 22301 Business Continuity Management
      • ​ISO 31000 Risk Management
      • ​ISO 37001 Anti-Bribery Management System
      • ​ISO 55000 Asset Management
      • TL 9000 Telecom Quality Management System
      • Food Safety Management System
      • Integrated Management System
    • Health & Safety >
      • Occupational Health & Safety
      • First Aid
      • Fire Fighting and Fire Drill Training
      • Transportation Safety
    • Malaysian Standard for Sustainable Palm Oil Production (MSPO)
  • Events
    • Public Training in Kuala Lumpur
    • Public Training in Johor Bahru
    • Remote Online Training
    • Online Registration
  • External Info
    • Human Resource
    • Environment
    • Health & Safety
  • Contact Us
    • Request for Proposal
    • Career Opportunities