BPI-124     Professional Development for QA/QC Inspectors - Tools, Techniques &
                    Communication

• Overview
• Course Objectives
• Course Content
• For Whom
• Schedule and Hours

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QA & QC Inspectors play a crucial role in maintaining product and process quality within a manufacturing or service environment. Their responsibilities involve checking materials, components, and final products to ensure they meet defined standards and specifications. By acting as the organization’s first line of defense, they help prevent defective products from reaching customers.

An effective inspector not only performs technical inspections but also communicates issues clearly to production teams and other departments. This includes documenting non-conformances, suggesting corrective actions, and contributing to root cause investigations. Strong communication is essential, especially when inspectors need to raise concerns or suggest process changes.

Beyond detection, today’s inspectors are expected to adopt a proactive mindset — focusing on preventing defects before they occur. With the right training, they become empowered to take ownership of quality, promote continuous improvement, and support their organization’s long-term performance and reputation.

By the end of this training, participants will be able to:

• Understand the key concepts of quality assurance (QA) and quality control (QC), and apply them in day-to-day inspection activities.
• Conduct effective inspections using appropriate tools and techniques to identify defects and non-conformances.
• Communicate clearly and confidently with production and quality teams to address quality concerns and prevent recurring issues.
• Accurately document inspection findings and maintain proper records in line with organizational and regulatory standards.
• Analyze inspection data to identify trends, propose corrective actions, and contribute to continuous quality improvement initiatives.

• Module 1: Quality Mindset
• Module 2: Supplier Quality
• Module 3: Process Quality
• Module 4: 7 QC Tools
• Module 5: Measuring Quality
• Module 6: Solving Quality Problems
• Module 7: New Quality Tools
• ​Module 8: Improving Quality Performance

This training is designed for individuals involved in quality inspection, quality assurance, or quality control activities within manufacturing, engineering, or service industries, including:

• QA/QC Inspectors (new or experienced)
• Production Line Leaders or Supervisors responsible for product/process quality
• Incoming Material or Receiving Inspectors
• Supplier Quality Personnel involved in vendor or subcontractor quality assurance
• Technicians or Operators transitioning into inspection roles
• Junior Engineers supporting quality or production operations
• Anyone seeking to gain a solid foundation in QA/QC tools, inspection techniques, and problem-solving for quality improvement

This is a 2-days programme.
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This course runs from 9:00am – 5:00pm with an hour for lunch and periodic short breaks.
 
This is an intensive session designed to include as much discussion as possible. Lunch and breaks provide an opportunity for further questioning and discussion with the instructors.

We are HRD Corp (Human Resource Development Corporation) Registered Training Provider.
​All of our training modules are claimable under HRD Corp.