​SCA-107     Work Ethics in Workplace - Clerical / Administrative Staffs

• Overview
• Course Objectives
• Course Content
• For Whom
• Schedule and Hours

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An administrative assistant typically handles a variety of tasks in today's business environment.

Handling so many different tasks at once is no easy task.  The right training and continuing education are essential for an administrative assistant.

​The Administrative Assistant course we offer prepares you for all the challenges you will encounter in this role.

By the end of the course, participants will be able to: 

• Explain the importance of planning and employing the 'SMART' criteria to objectives setting
• Recognize the importance of control, and of properly utilizing key performance measures to keep work on track
• Assess the impact of organizational change and manage people's resistance to change

Module 1: Creating an Attitude to Change How We Plan and Organize Work

• Course purpose, goals and objectives
• Overview and context of organizational change and the impact on planning and organization
• Identifying a standard of excellence in the organization, team and personal work
• Review of management processes and skill areas
• Setting goals 
• Importance of Planning Management
• Integrating goals, scope, work structure and management planning
• Identifying initial resource requirements
• Identifying risk techniques that affect work assignments, priorities and deadlines
• Communication that responds to who, what where, when, how, why
• Understanding the importance of quality planning in work assignments
• Delegation, Personal Organization and Setting Priorities
• Understanding how people approach their work
• Time management, scheduling and meeting deadlines
• Delegation skills to empower staff
• Improving prioritizing of work and work tasks
• Planning for delegation responsibility and authority
• The Right Attitude of Communication – DO YOU HAVE IT??  
• Understanding the importance of nonverbal communication through facial expression, posture & behavior
• Conversation skills – How to maintain conversations?
• Understanding the uniqueness of cultures around the world and how to apply the skills of cultural understanding to become more successful in the global business environment
• Office etiquette
• Body language  
• Develop positive human relationship

Module 2:  Recognise stress in yourself & others

• Recognise stress in yourself & others
• What is stress?
• Physiological consequences of stress & symptoms of stress
• Understand what negative & positive stress are and their physical and psychological manifestation
• Understanding how organizational and environmental change may induce stress
• The stress of change and strategies to develop ‘stress toughness’
• Planning Effectively with Your Team
• Identifying skills required to obtain the help of others
• The importance of group skills to achieve team success
• The importance of interpersonal skills in making personal and team decisions
• Empowering the team through the development of interpersonal skills
• The importance of versatility in team relations
• Developing Personal and Team Change Plans
• Innovation and improvement for personal and team change
• Identification of change processes and human change
• Techniques to set personal and team change goals
• Dealing with people who do not want change
• Developing an action plan for personal and team change

This workshop is designed for Clerks, Administrative assistants or other members of the administrative support staff

This is a ​2-days programme.
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This course runs from 9:00am – 5:00pm with an hour for lunch and periodic short breaks.
 
This is an intensive session designed to include as much discussion as possible. Lunch and breaks provide an opportunity for further questioning and discussion with the instructors.

We are HRD Corp (Human Resource Development Corporation) Registered Training Provider.
​All of our training modules are claimable under HRD Corp.