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Ability is what you're capable of doing.
Motivation determines what you do.
Attitude determines how well you do it.​

​SCA-107     Work Ethics in Workplace - Clerical / Administrative Staffs

  • Overview
  • Course Objectives
  • Course Content
  • For Whom
  • Schedule and Hours
<
>
An administrative assistant typically handles a variety of tasks in today's business environment.

Handling so many different tasks at once is no easy task.  The right training and continuing education are essential for an administrative assistant.

​The Administrative Assistant course we offer prepares you for all the challenges you will encounter in this role.
By the end of the course, participants will be able to: 
  • Explain the importance of planning and employing the 'SMART' criteria to objectives setting
  • Recognize the importance of control, and of properly utilizing key performance measures to keep work on track
  • Assess the impact of organizational change and manage people's resistance to change
Module 1: Creating an Attitude to Change How We Plan and Organize Work
  • Course purpose, goals and objectives
  • Overview and context of organizational change and the impact on planning and organization
  • Identifying a standard of excellence in the organization, team and personal work
  • Review of management processes and skill areas
  • Setting goals 
  • Importance of Planning Management
  • Integrating goals, scope, work structure and management planning
  • Identifying initial resource requirements
  • Identifying risk techniques that affect work assignments, priorities and deadlines
  • Communication that responds to who, what where, when, how, why
  • Understanding the importance of quality planning in work assignments
  • Delegation, Personal Organization and Setting Priorities
  • Understanding how people approach their work
  • Time management, scheduling and meeting deadlines
  • Delegation skills to empower staff
  • Improving prioritizing of work and work tasks
  • Planning for delegation responsibility and authority
  • The Right Attitude of Communication – DO YOU HAVE IT??  
  • Understanding the importance of nonverbal communication through facial expression, posture & behavior
  • Conversation skills – How to maintain conversations?
  • Understanding the uniqueness of cultures around the world and how to apply the skills of cultural understanding to become more successful in the global business environment
  • Office etiquette
  • Body language  
  • Develop positive human relationship

Module 2:  Recognise stress in yourself & others
  • Recognise stress in yourself & others
  • What is stress?
  • Physiological consequences of stress & symptoms of stress
  • Understand what negative & positive stress are and their physical and psychological manifestation
  • Understanding how organizational and environmental change may induce stress
  • The stress of change and strategies to develop ‘stress toughness’
  • Planning Effectively with Your Team
  • Identifying skills required to obtain the help of others
  • The importance of group skills to achieve team success
  • The importance of interpersonal skills in making personal and team decisions
  • Empowering the team through the development of interpersonal skills
  • The importance of versatility in team relations
  • Developing Personal and Team Change Plans
  • Innovation and improvement for personal and team change
  • Identification of change processes and human change
  • Techniques to set personal and team change goals
  • Dealing with people who do not want change
  • Developing an action plan for personal and team change

This workshop is designed for Clerks, Administrative assistants or other members of the administrative support staff
This is a ​2-days programme.
​

This course runs from 9:00am – 5:00pm with an hour for lunch and periodic short breaks.
 
This is an intensive session designed to include as much discussion as possible. Lunch and breaks provide an opportunity for further questioning and discussion with the instructors.
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We are HRD Corp (Human Resource Development Corporation) Registered Training Provider.
​All of our training modules are claimable under HRD Corp.

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©  Ampro Solutions Sdn Bhd 2023
  • Home
    • About Us
    • Authorized Training Partner
  • Our Services
    • On-Site Training
    • Off-Site Training
    • Coaching
    • Audit Support
    • Consultation Services >
      • Energy Management >
        • Remote Power Management Services
      • Management Systems >
        • ISO 50001 Energy Management System
        • ISO 9001 Quality Management System​
        • ISO 14001 Environmental Management System
        • ISO 45001 Occupational Health and Safety Management System
        • IATF 16949 International Automotive Task Force
        • ISO/IEC 17025 Testing and Calibration Laboratories
        • ISO 13485 Quality Management for Medical Devices
        • AS 9100 Quality Management System for Aerospace Industry
        • ISO 20000 IT Service Management
        • ISO 22301 Business Continuity Management
        • ISO 31000 Risk Management
        • ISO 37001 Anti-Bribery Management System
        • ISO 55000 Asset Management
        • TL 9000 The Telecom Quality Management System
        • Food Safety Management System
        • Integrated Management System (IMS)
      • The Malaysian Standard for Sustainable Palm Oil Production (MSPO) >
        • General Differences between MSPO and RSPO
        • Deadlines for MSPO Certification
        • MSPO Certification Process
        • Photo Gallery
      • Business Continuity Management >
        • How We Can Assist You
      • Halal Certification >
        • Certification Scheme
      • Safety and Health Officer Support
  • Training Courses
    • Soft Skills >
      • Leadership & Supervision Skills
      • Motivation & Teambuilding
      • Communication & Interpersonal Skills
      • Presentation & Public Speaking Skills
      • Clerical & Administrative Skills
      • Customer Relationship Management Skills
      • Negotiation Skills
      • Sales & Marketing
      • Creative Thinking & Problem Solving
      • Human Resource
      • Microsoft Office
    • Business Management >
      • Purchasing & Logistic
      • Supply Chain Management
      • Process Improvement & Core Tools
      • Responsible Business Alliance (RBA) and Sedex Members Ethical Trade Audit (SMETA)
      • Lean & Six Sigma
      • Electrical & Electronics
      • Project Management
      • Industry 4.0
    • Manufacturing Operations >
      • ISO 50001 Energy Management System / Energy System
      • ISO 9001 Quality Management System
      • ISO 14001 Environmental Management System
      • ISO 45001 Occupational Health and Safety Management System
      • ​IATF 16949:2016 International Automotive Task Force
      • ISO/IEC 17025 Testing and Calibration Laboratories
      • ISO 13485 Quality Management System for Medical Devices
      • AS 9100 Quality Management System for Aerospace Industry
      • ISO 22000 IT Service Management
      • ISO 22301 Business Continuity Management
      • ​ISO 31000 Risk Management
      • ​ISO 37001 Anti-Bribery Management System
      • ​ISO 55000 Asset Management
      • Food Safety Management System
      • TL 9000 Telecom Quality Management System
      • Integrated Management System
    • Health & Safety >
      • Occupational Health & Safety
      • First Aid
      • Fire Safety
      • Transportation Safety
    • Malaysian Standard for Sustainable Palm Oil Production (MSPO)
  • Events
    • Remote Online Training
    • Public Training in Johor Bahru
    • Public Training in Kuala Lumpur
    • Online Registration
  • External Info
    • Human Resource
    • Environment
    • Health & Safety
  • Contact Us
    • Career Opportunities