SCA-108    Effective Clerical / Administrative Skills

• Overview
• Course Objectives
• Course Content
• For Whom
• Schedule and Hours

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An administrative assistant typically handles a variety of tasks in today's business environment.

Handling so many different tasks at once is no easy task.  The right training and continuing education are essential for an administrative assistant.

​The Administrative Assistant course we offer prepares you for all the challenges you will encounter in this role.

By the end of the course, participants will be able to: 

• Increasing their understanding of their roles and how they contribute to organizational success
• Examine working relationships
• Communicate confidently within the organization
• Develops their interpersonal skills
• Adapt effectively to changing responsibilities

Module 1: What the Boss Expects
Module 2:  Building Personal Credibility
Module 3: Changing Role
Module 4: Tools Of The Trade – Voicemail, Email, Memos & More
Module 5: Looking & Acting The Part – Professional Presence
​Module 6: Dealing With Challenges: Difficult Personalities & Difficult Situations

This workshop is designed for Secretaries, Clerks, Administrative assistants or other members of the administrative support staff

This is a ​2-days programme.
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This course runs from 9:00am – 5:00pm with an hour for lunch and periodic short breaks.
 
This is an intensive session designed to include as much discussion as possible. Lunch and breaks provide an opportunity for further questioning and discussion with the instructors.

We are HRD Corp (Human Resource Development Corporation) Registered Training Provider.
​All of our training modules are claimable under HRD Corp.