“Communication - the human connection - is the key to personal and career success.” - Paul J. Meyer
SCI-112 Mastering Interpersonal Skills for Enhanced Professional Relationships
Schedule and Hours
Interpersonal skills is a life skill aimed at building strong personal and professional achievement. Many employers look at this life skill as a differentiator between a good and great employee. Organizations are looking for people who can work well with team members and interact effectively with people within and outside the department. Since people are uniquely and predictably different, it is pertinent to understand individual behavioral together with strategic interpersonal communication, negotiation and conflict resolution techniques to enrich effective interpersonal skills and maintain a win-win harmonious workplace relationship.
This training program should help participants develop essential interpersonal skills and build better work relationships, contributing to a more positive and productive work environment.
The inclusion of practical exercises, role-plays, and simulations will prompt a reflection in each individual to be better at their communication skills and mindful of their action, words and thoughts that could impact one or the surroundings.
Module 1: Introduction + Ice Breaker
Module 2: Understanding Interpersonal Skills
Module 3: Effective Communication
Module 4: Building Trust and Credibility
Module 5: Conflict Resolution
Module 6: Empathy and Emotional Intelligence
Module 7: Teamwork and Collaboration
Module 8: Cross-Cultural Competence
Module 9: Handling Difficult Personalities
This course is for all professionals, supervisors and managers with management responsibility who needs to develop and improve their interpersonal skills.
This is a 2-days programme. This course runs from 9:00am – 5:00pm with an hour for lunch and periodic short breaks.
This is an intensive session designed to include as much discussion as possible. Lunch and breaks provide an opportunity for further questioning and discussion with the instructors.
We are HRD Corp (Human Resource Development Corporation) Registered Training Provider. All of our training modules are claimable under HRD Corp.