SCI-152 Harnessing Emotional Intelligence for Workplace Success
Emotional intelligence (EI) plays a vital role in building strong workplace relationships and driving success. By understanding and managing one’s own emotions, employees are better equipped to stay calm under pressure, adapt to change, and maintain a positive outlook even in challenging situations. This self-awareness creates a solid foundation for personal growth and resilience.
In addition to managing oneself, EI enhances how individuals interact with colleagues. Skills such as empathy, active listening, and recognizing others’ emotions allow for more effective communication and collaboration. When team members feel understood and respected, trust is built, conflicts are minimized, and productivity increases.
Harnessing EI also supports leadership effectiveness. Leaders who demonstrate emotional intelligence inspire loyalty, motivate their teams, and create an inclusive environment where employees feel valued. Ultimately, developing EI is not just about improving soft skills—it’s about fostering a healthier workplace culture that drives both individual and organizational success.
In addition to managing oneself, EI enhances how individuals interact with colleagues. Skills such as empathy, active listening, and recognizing others’ emotions allow for more effective communication and collaboration. When team members feel understood and respected, trust is built, conflicts are minimized, and productivity increases.
Harnessing EI also supports leadership effectiveness. Leaders who demonstrate emotional intelligence inspire loyalty, motivate their teams, and create an inclusive environment where employees feel valued. Ultimately, developing EI is not just about improving soft skills—it’s about fostering a healthier workplace culture that drives both individual and organizational success.
By the end of this training, participants will be able to:
- Understand the basics of emotional intelligence (EI) and why it matters at work.
- Recognize their own personality profile and emotional strengths/weaknesses.
- Manage their own emotions under stress or conflict.
- Improve communication and collaboration with supervisors, peers, and customers.
- Apply EI skills to build a positive workplace culture.
- Section 1: Introduction to Emotional Intelligence
- Section 2: Personality Profiling & Self-Awareness
- Section 3: Managing Emotions & Stress
- Section 4: Empathy & Relationship Skills
- Section 5: Applying EI at Work
This training suits anyone looking to Non-Executives/ Support Staff.
This is a 2 days programme.
This course runs from 9:00am – 5:00pm with an hour for lunch and periodic short breaks.
This is an intensive session designed to include as much discussion as possible. Lunch and breaks provide an opportunity for further questioning and discussion with the instructors.
This course runs from 9:00am – 5:00pm with an hour for lunch and periodic short breaks.
This is an intensive session designed to include as much discussion as possible. Lunch and breaks provide an opportunity for further questioning and discussion with the instructors.
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We are HRD Corp (Human Resource Development Corporation) Registered Training Provider.
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