​SCI-156     Thriving Under Pressure - EQ, Communication & Conflict Management

• Overview
• Course Objectives
• Course Content
• For Whom
• Schedule and Hours

<

>

In the hospitality industry, leaders are constantly required to balance guest expectations, staff performance, and operational demands. This interactive programme is designed to strengthen hotel executives’ and managers’ emotional intelligence, self-awareness, and resilience for more impactful leadership.
Through practical tools and engaging activities, participants will learn to manage emotions, communicate effectively, and foster stronger team relationships. The training highlights real hospitality scenarios to ensure direct application to the workplace.
By the end of the programme, participants will gain greater confidence, improved interpersonal skills, and the ability to handle conflicts constructively. This not only enhances personal effectiveness but also drives higher guest satisfaction and stronger team collaboration

This programme aims to enhance hotel executives’ and managers’ ability to lead with openness, resilience, and emotional intelligence. Participants will develop self-awareness to recognize blind spots, manage emotions under pressure, and embrace a growth mindset. They will strengthen empathy, communication, and feedback skills to build trust and stronger workplace relationships. The course also equips leaders to handle conflicts constructively and adapt to diverse personalities and situations. By the end of the programme, participants will leave with practical tools to foster an open, collaborative, and high-performing team culture.​

• Module 1: Why EQ Matters in Hospitality Leadership
• Module 2: Self-Awareness & Self-Management
  
• Module 3: Social Awareness & Relationship Management
  
• ​Module 4: Communication, Feedback & Conflict Management
  

This course is designed for hotel executives, department heads, and managers who want to enhance their leadership effectiveness, strengthen interpersonal skills, and cultivate an open mindset to drive both team engagement and guest satisfaction.

This is a 1 day programme.
​
This course runs from 9:00am – 5:00pm with an hour for lunch and periodic short breaks.
 
This is an intensive session designed to include as much discussion as possible. Lunch and breaks provide an opportunity for further questioning and discussion with the instructors.

We are HRD Corp (Human Resource Development Corporation) Registered Training Provider.
​All of our training modules are claimable under HRD Corp.