SCR-104    Effective Marketing & Customer Service Intensive Workshop

• Overview
• Course Objectives
• Course Content
• For Whom
• Schedule and Hours

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Everyone says it is cheaper and easier to keep existing customers than to win new ones. You would not want to lose your customers to competitors or give them an excuse to leave you.
 
This programme seeks to demonstrate the importance of cross-cultural communication and the benefits of being sensitive and mindful of cultural differences in international business, provides an excellent opportunity for front-liners and support staff to learn the key elements in delivering great customer satisfaction. Application of these important knowledge & skills will enable improved relationship as well as bottom line results for the organisation.

• Understand their customer needs and expectations
• Improve customer service by using some of these techniques 
• Understand effective ways to handle customers complaints
• Enhance their ability to solve problems

• Understanding Your Customer
• Communication Style
• Handling Unhappy & Difficult Customers
• How to deliver more than your customer expects
• Closing 

Managers, executives, buyers, procurement officers, Front-liners, Sales & Marketing Executives, Customer Service personnel and other staff who wish to learn how to build relationships and influence others within or outside the organisation.

This is a ​1-day programme.
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This course runs from 9:00am – 5:00pm with an hour for lunch and periodic short breaks.
 
This is an intensive session designed to include as much discussion as possible. Lunch and breaks provide an opportunity for further questioning and discussion with the instructors.

We are HRD Corp (Human Resource Development Corporation) Registered Training Provider.
​All of our training modules are claimable under HRD Corp.