“Make every interaction count, even the small ones. They are all relevant.” - Shep Hyken
SCR-104 Effective Marketing & Customer Service Intensive Workshop
Schedule and Hours
Everyone says it is cheaper and easier to keep existing customers than to win new ones. You would not want to lose your customers to competitors or give them an excuse to leave you.
This programme seeks to demonstrate the importance of cross-cultural communication and the benefits of being sensitive and mindful of cultural differences in international business, provides an excellent opportunity for front-liners and support staff to learn the key elements in delivering great customer satisfaction. Application of these important knowledge & skills will enable improved relationship as well as bottom line results for the organisation.
Understand their customer needs and expectations
Improve customer service by using some of these techniques
Understand effective ways to handle customers complaints
Enhance their ability to solve problems
Understanding Your Customer
Handling Unhappy & Difficult Customers
How to deliver more than your customer expects
Managers, executives, buyers, procurement officers, Front-liners, Sales & Marketing Executives, Customer Service personnel and other staff who wish to learn how to build relationships and influence others within or outside the organisation.
This is a 1-day programme. This course runs from 9:00am – 5:00pm with an hour for lunch and periodic short breaks.
This is an intensive session designed to include as much discussion as possible. Lunch and breaks provide an opportunity for further questioning and discussion with the instructors.
We are HRD Corp (Human Resource Development Corporation) Registered Training Provider. All of our training modules are claimable under HRD Corp.