SCR-105 Customer Service Communication Skills
Customer service can be a demanding, back-breaking job, with many challenges and demands. In some instances, it can seem thankless.
In order to retain clients or sell goods and services, good communication with customers is essential.
Communicate with customers clearly and efficiently, listen to customers empathically, and speak clearly and efficiently.
Providing good customer service requires effective communication in order to meet your clients' needs. It requires skilled professionals who are conscious of how they address others since customer service is often entirely a communicative act.
In order to retain clients or sell goods and services, good communication with customers is essential.
Communicate with customers clearly and efficiently, listen to customers empathically, and speak clearly and efficiently.
Providing good customer service requires effective communication in order to meet your clients' needs. It requires skilled professionals who are conscious of how they address others since customer service is often entirely a communicative act.
- To understand the importance of customer service and its impact on the organization
- To develop communication skills necessary for delivering exceptional customer service
- To understand the value of empathy and engagement in customer interactions Marketing emails
- To equip employees with skills to resolve customer issues effectively
- To optimize time management for handling customer inquiries efficiently
- To encourage a culture of feedback and ongoing skill development
- To practice customer service skills through role-playing and real-life scenarios
- To ensure continuous improvement in customer service skills.
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Managers, executives, buyers, procurement officers, Front-liners, Sales & Marketing Executives, Customer Service personnel and other staff who wish to learn how to build relationships and influence others within or outside the organisation.
This is a 2-days programme.
This course runs from 9:00am – 5:00pm with an hour for lunch and periodic short breaks.
This is an intensive session designed to include as much discussion as possible. Lunch and breaks provide an opportunity for further questioning and discussion with the instructors.
This course runs from 9:00am – 5:00pm with an hour for lunch and periodic short breaks.
This is an intensive session designed to include as much discussion as possible. Lunch and breaks provide an opportunity for further questioning and discussion with the instructors.
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We are HRD Corp (Human Resource Development Corporation) Registered Training Provider.
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