“Make every interaction count, even the small ones. They are all relevant.” - Shep Hyken
SCR-106 Mastering the Art of Tele-marketing: Effective Customer Service
Schedule and Hours
Customer service training to build confidence in dealing with customers. It should also ensure that your employees fully understand your products and services. The main benefits of providing training to your customer-facing team members are: Improve customer service and impress customers at every level.
Only with the training session in these areas will enable your representatives answer customer’s questions with confidence and walk them through the support available to them. This is at the core of their interactions.
Well, in many respects, they are never ending. Although any form of up skilling can improve staff competency or alter employee attitudes, when it concerns customer service representatives, training can deliver extensive advantages to the customer and organization. This being so, you should not underestimate the power and potential of customer service training. The training will deliver to you the outcome as follow:
Help customer service representatives solve inquiries faster and more efficiently.
Build customer loyalty
Improve employee engagement through personal development and proficiency at the job
Identify and improve on weaknesses to build employee confidence.
Enhance customer service representatives’ job knowledge & skills
Definition and Example of Telemarketing
Inbound & Outbound Telemarketing Services
Customer Communication Skills
Other Essential Key Skills to Add More Value
Motivation for Customer Service Importance of motivation in telemarketing
Benefits of Call Center Customer Retention Understanding customer retention
Best Call Center Customer Retention Strategies
Reduce Average Handling Time (AHT)
Handling Customer Complaints
Q&A / Open Case Study
This course is designed for anyone who provides a service to others in their role, and who would like to develop their skills so they can improve this service.
This is a 2-days programme. This course runs from 9:00am – 5:00pm with an hour for lunch and periodic short breaks.
This is an intensive session designed to include as much discussion as possible. Lunch and breaks provide an opportunity for further questioning and discussion with the instructors.
We are HRD Corp (Human Resource Development Corporation) Registered Training Provider. All of our training modules are claimable under HRD Corp.