SCR-107    Quality Customer Service

• Overview
• Course Objectives
• Course Content
• For Whom
• Schedule and Hours

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Growing a business comes from growing the number of loyal and regular customers!
 
Customers come with needs to be satisfied. Customers do not just want to buy products but they also expect and want to buy the service which come with it! In order to achieve business image in the market and financial goal, quality of customer service is the priority!

The dynamic of this course will help the organization to achieve the following objectives:

• To describe quality of customer service
• To identify the benefits of quality customer service
• To recognize the barriers and challenges
• To adapt specific customer behavior style and need
• To create customer centric culture
• To improve good communication with customers
• To turn frustration to satisfaction
• To improve customer service image

• Concept of Quality Customer Service
  
• Know Our Customer
  
• Build Customer Relationship
  
• Communication with Customer
  
• Make the Customer Feel Special 
  
• Handling Difficult Customer
• Put All Things Together and Serve
  

Department Heads, Managers, Executives, and other supporting staff.

This is a ​2-days programme.
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This course runs from 9:00am – 5:00pm with an hour for lunch and periodic short breaks.
 
This is an intensive session designed to include as much discussion as possible. Lunch and breaks provide an opportunity for further questioning and discussion with the instructors.

We are HRD Corp (Human Resource Development Corporation) Registered Training Provider.
​All of our training modules are claimable under HRD Corp.