“Make every interaction count, even the small ones. They are all relevant.” - Shep Hyken
SCR-107 Quality Customer Service
Schedule and Hours
Growing a business comes from growing the number of loyal and regular customers!
Customers come with needs to be satisfied. Customers do not just want to buy products but they also expect and want to buy the service which come with it! In order to achieve business image in the market and financial goal, quality of customer service is the priority!
The dynamic of this course will help the organization to achieve the following objectives:
To describe quality of customer service
To identify the benefits of quality customer service
To recognize the barriers and challenges
To adapt specific customer behavior style and need
To create customer centric culture
To improve good communication with customers
To turn frustration to satisfaction
To improve customer service image
Concept of Quality Customer Service
Know Our Customer
Build Customer Relationship
Communication with Customer
Make the Customer Feel Special
Handling Difficult Customer
Put All Things Together and Serve
Department Heads, Managers, Executives, and other supporting staff.
This is a 2-days programme. This course runs from 9:00am – 5:00pm with an hour for lunch and periodic short breaks.
This is an intensive session designed to include as much discussion as possible. Lunch and breaks provide an opportunity for further questioning and discussion with the instructors.
We are HRD Corp (Human Resource Development Corporation) Registered Training Provider. All of our training modules are claimable under HRD Corp.