“Make every interaction count, even the small ones. They are all relevant.” - Shep Hyken
SCR-108 Enhancing Indoor Sales Customer Service through NLP Mastery
Schedule and Hours
Within the dynamic world of indoor sales, customer service is pivotal for success. Yet, gaps in authentic customer engagement and effective communication skills impede progress. Sales teams often grapple to establish meaningful connections, handle objections, and address customer hesitations adeptly. These shortcomings result in missed opportunities, dissatisfied customers, and diminished sales outcomes. The need to bridge these gaps and empower sales professionals with the essential skills is evident.
This training program aims to equip participants with a holistic skill set tailored to the intricate landscape of indoor sales. Through a fusion of strategic communication techniques, emotional intelligence, and the power of Neuro-Linguistic Programming (NLP), the course intends to empower sales teams to transcend challenges. By honing emotional resonance, adeptly managing objections, and addressing customer hesitations persuasively, participants will unlock their potential. The program seeks to cultivate a customer-centric mindset, nurturing genuine connections, fostering rapport-building expertise, and instilling the art of closing deals effectively. Ultimately, this training endeavours to elevate indoor sales customer service by providing tangible tools for lasting success.
At the end of this course, participants shall be able to:
Define the significance of customer centricity on sales success, identify empathetic communication skills, and apply the power of storytelling to establish emotional connections with customers
Transform objections into solutions, demonstrate instant rapport-building techniques through mirroring, and solve customer hesitations confidently
Implement strategic closing approaches, master upselling and cross-selling tactics, and design follow-up plans to foster customer retention
Apply precision questioning for issue identification, distinguish assumptive language for guiding conversations, and implement complaint transformation techniques
Identify and manage customer emotions effectively, navigate emotionally charged interactions, and establish emotional connections for fostering customer loyalty
Recite feedback for personal development, select effective performance goals, and develop a growth mindset to drive continuous improvement in sales
Customer Centric Mindset – Connecting Emotionally
Handling Objections and Building Rapport – Turning Challenges into Opportunities
Effective Closing Techniques – Sealing the Deal Strategic Closing Approaches
Advanced Problem Solving Techniques – Turn Challenges into Opportunities
Emotional Intelligence in Sales – Building Lasting Connections
Personal Growth and Continuous Improvement – Elevating Your Performance
New / Experienced sales representatives
Customer service representatives
Indoor sales associates
Retail sales staffs
Sales team members
This is a 2-days programme. This course runs from 9:00am – 5:00pm with an hour for lunch and periodic short breaks.
This is an intensive session designed to include as much discussion as possible. Lunch and breaks provide an opportunity for further questioning and discussion with the instructors.
We are HRD Corp (Human Resource Development Corporation) Registered Training Provider. All of our training modules are claimable under HRD Corp.