SCT-101 Creative Problem Solving & Decision Making
Strategists often regard performance gap as business problems, inefficiency in the current internal business process and/or source for identifying individual’s competency requirements. It is vital for an organization to then identify the root cause(s) of problems and to solve them systematically.
The effectiveness and ability to analyse proposed solutions and to make sound decision before the actual execution of any intervention selections is regarded as another key competence one must possess. Brainstorming, aside from some key QC tools, is of great help during this crucial process.
The effectiveness and ability to analyse proposed solutions and to make sound decision before the actual execution of any intervention selections is regarded as another key competence one must possess. Brainstorming, aside from some key QC tools, is of great help during this crucial process.
- Identify different types of problems and levels of complexity involved
- Diagnose barriers that impede real problem identification
- Facilitate small group brainstorming sessions to generate ideas
- Apply appropriate techniques and tools in evaluating alternatives
- Anticipate potential problems or at times opportunities which may arise during, or as result of, the implementation of any proposed solutions
- Make effective decision, from the formulation stage through to the achievement of desired outcomes
- Model for objective and analytical thinking: Input – Process - Output
- Thinking style: the difference between creative and analytical thinking, and their applications
- Perception & emotion: the barriers in real problem identification
- Appraise the situations: Forecasting potential problems and weighing risk
- Apply relevant framework in problem solving and decision-making (SA-PA-DA-PPA)
- Problem definition and idea generation
- Problem-centred & solution-centred orientations
- Techniques and tools such as Pareto Chart, Fish Bone Diagram, Force Analogy and brainstorming for individual and group problem solving
- Analysis of situations, problems, objectives and solutions
- Process for decision-making
Managers, supervisors and administrators who will benefit from better problem-solving and decision- making skills and business professionals who want to take their critical thinking to the next level.
This is a 2-days programme.
This course runs from 9:00am – 5:00pm with an hour for lunch and periodic short breaks.
This is an intensive session designed to include as much discussion as possible. Lunch and breaks provide an opportunity for further questioning and discussion with the instructors.
This course runs from 9:00am – 5:00pm with an hour for lunch and periodic short breaks.
This is an intensive session designed to include as much discussion as possible. Lunch and breaks provide an opportunity for further questioning and discussion with the instructors.
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