“In business as in life, you don't get what you deserve, you get what you negotiate.” - Chester L. Karrass
SNS-102 Essential Negotiation Skills
Schedule and Hours
Negotiation is a fundamental skill in both personal and professional life, and it's an essential element of any successful business strategy. Negotiation is a process of communication, where two or more parties with different objectives or needs come together to reach an agreement that satisfies both parties.
The negotiation process requires a combination of analytical, interpersonal, and communication skills to achieve successful outcomes. It's an art of convincing, influencing, and collaborating to achieve a win-win solution.
This module aims to provide you with a comprehensive understanding of the principles and practices of negotiation. The module will cover topics such as the negotiation process, strategies and tactics, power and influence, communication, and conflict resolution.
By the end of this module, you should be able to analyze complex negotiation situations, develop effective negotiation strategies, apply various negotiation techniques, and overcome challenges in negotiation. The skills and knowledge gained in this module will not only help you achieve your personal and professional goals but also enhance your overall effectiveness as a negotiator.
This training will provide you:
Enhanced communication skills: The module helps learners develop effective communication skills, such as active listening and verbal and nonverbal communication, which can be used in both personal and professional relationships.
Improved decision-making skills: The module provides learners with tools and techniques to analyze complex situations and make informed decisions.
Better conflict resolution skills: The module equips learners with the knowledge and skills to manage and resolve conflicts effectively in negotiations.
Enhanced negotiation skills: The module teaches learners various negotiation strategies and techniques that can be applied to achieve optimal and mutually beneficial outcomes.
Increased confidence: By learning effective negotiation skills, learners can become more confident in their ability to communicate and negotiate with others.
Improved relationships: By developing better communication, decision-making, and conflict resolution skills, learners can build and maintain stronger and more positive relationships with others.
Professional development: Negotiation is an essential skill in various professional fields, such as business, law, and diplomacy. The module provides learners with the tools and techniques needed to negotiate effectively in these settings.
Personal growth: By learning effective negotiation skills, learners can become more self-aware and reflective, leading to personal growth and development.
Section 1: Introduction to Negotiation
Section 2: Strategies and Tactics in Negotiation
Section 3: Power and Influence in Negotiation
Section 4: Communication in Negotiation
Section 5: Styles and Personalities in Negotiation
Section 6: Conflict Resolution in Negotiation
Section 7: Cross-cultural Negotiation
Section 8: Negotiation in Business
Section 9: Negotiation in Law
Section 10: Personal Negotiation
Managers, executives, buyers, procurement officers, Front-liners, Sales & Marketing Executives, Customer Service personnel and other staff who wish to learn how to build relationships and influence others within or outside the organisation.
This is a 2-days programme. This course runs from 9:00am – 5:00pm with an hour for lunch and periodic short breaks.
This is an intensive session designed to include as much discussion as possible. Lunch and breaks provide an opportunity for further questioning and discussion with the instructors.
We are HRD Corp (Human Resource Development Corporation) Registered Training Provider. All of our training modules are claimable under HRD Corp.