SSM-101     Sales Excellence - Fulfilling Customer Needs and Maximizing Business                        Potential

• Overview
• Course Objectives
• Course Content
• For Whom
• Schedule and Hours

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Sales and services is consider one of the most important lifeline for a growing company. No sales, no business, there will be no purpose for the company to exist at all. 

Hence, Sales and customer service are integral components of any successful business, working hand in hand to cultivate positive relationships with customers and drive growth. Sales teams are responsible for identifying customer needs, engaging prospects, and closing deals by providing tailored solutions. 

Meanwhile, customer service focuses on post-sales support, promptly addressing inquiries and resolving issues to ensure a seamless experience for customers. 

Every sales personnel should be equipped with the right motivation and the right skill to effectively conduct the sales and customer services process until the product or service reaches the hand of customer with satisfaction.   

• Get proper vision and position
  
• Create positive mental attitude in conducting selling 
  
• Develop competitive business mindset
  
• Conduct proper sales process with value 
  
• Getting closer to customer need with satisfaction.
  

Day 1
Section 1:  Sales Positioning 

• Deeper understanding of Sales 
• Develop a clearer vision
• Connect to the prospect of sales career
• Becoming a responsible, passionate and excellent sales person
  
  

Section 2:  Discover the DNA of Excellent Sales person

• Learn to be a boss
• Building up the motivation
• Understand individual personality
• Internal Qualities for Sales person
• Different level of Managing Sales

Day 2
Section 3:  Introduction to Sales Management 

• Definition of Sales Management
• The Business Environment 
• Marketing Concept related in Managing Sales
• Differences of Industrial and Consumer Sales
• Sales Strategies

Section 4: Grow Sales with Good Customer Service

• Fundamentals in Good Customer Service
• Steps of Sales Process
• Enlarge Potential Customers Base
• How to get close to customers?
• Continuous Customer Service - long term partnership

Sales Managers, Sales Executives, Sales Representatives and all those who want to become excellent sales personnel.

This is a ​2-days programme.
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This course runs from 9:00am – 5:00pm with an hour for lunch and periodic short breaks.
 
This is an intensive session designed to include as much discussion as possible. Lunch and breaks provide an opportunity for further questioning and discussion with the instructors.

We are HRD Corp (Human Resource Development Corporation) Registered Training Provider.
​All of our training modules are claimable under HRD Corp.