SSM-102 Secret to Sales Success ..... Every Sales Person Should Know
Apart from products and services, it is the people inside the company who represent the brand.
The image of an organisation represents its quality, service culture, and products to customers by communicating an authentic and credible message.
The image of an organisation represents its quality, service culture, and products to customers by communicating an authentic and credible message.
This workshop will help your people to:
- Assess own competence in Customer Service Skills and identify the link between Sales Performance & Customer Service Skills
- Understand the concept of Consultative Selling Skills verses Hard Selling
- Be more aware of their attitude, aptitude, capabilities, strengths and challenges in professional Consultative selling
- Be more effective in Negotiation with Customers and achieve better Win-Win outcomes
- Become more aware of Customer’s Body Language to understand their emotions and intentions
- Practice and develop more effective sales closing tactics
- Be able to identify various objections to sales and manage them effectively towards a close
- Develop a personal action plan towards becoming a professional sales person
- Section 1: The Sky’s The Limit - Identify your attitude, aptitude, capabilities, strengths and challenges in professional selling
- Section 2: Preparing to Go the Extra Mile
- Section 3: Beyond the First Impression
- Section 4: The Consultative Selling Concept
- Section 5: The Consultative Selling Process
- Section 6: Sales Negotiation
- Section 7: Body Language
- Section 8: Buying Signals
- Section 9: Handling Objections
- Section 10: Closing Techniques
- Section 11: Personal Action Plan
All Executives, Sales Professionals, Marketing Specialist and who involve in Sales & Marketing in the organization.
This is a 2-days programme.
This course runs from 9:00am – 5:00pm with an hour for lunch and periodic short breaks.
This is an intensive session designed to include as much discussion as possible. Lunch and breaks provide an opportunity for further questioning and discussion with the instructors.
This course runs from 9:00am – 5:00pm with an hour for lunch and periodic short breaks.
This is an intensive session designed to include as much discussion as possible. Lunch and breaks provide an opportunity for further questioning and discussion with the instructors.
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We are HRD Corp (Human Resource Development Corporation) Registered Training Provider.
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