SSM-102 Secret to Sales Success ..... Every Sales Person Should Know
Overview
Course Objectives
Course Content
For Whom
Schedule and Hours
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Apart from products and services, it is the people inside the company who represent the brand.
The image of an organisation represents its quality, service culture, and products to customers by communicating an authentic and credible message.
This workshop will help your people to:
Assess own competence in Customer Service Skills and identify the link between Sales Performance & Customer Service Skills
Understand the concept of Consultative Selling Skills verses Hard Selling
Be more aware of their attitude, aptitude, capabilities, strengths and challenges in professional Consultative selling
Be more effective in Negotiation with Customers and achieve better Win-Win outcomes
Become more aware of Customer’s Body Language to understand their emotions and intentions
Practice and develop more effective sales closing tactics
Be able to identify various objections to sales and manage them effectively towards a close
Develop a personal action plan towards becoming a professional sales person
Section 1: The Sky’s The Limit - Identify your attitude, aptitude, capabilities, strengths and challenges in professional selling
Section 2: Preparing to Go the Extra Mile
Section 3: Beyond the First Impression
Section 4: The Consultative Selling Concept
Section 5: The Consultative Selling Process
Section 6: Sales Negotiation
Section 7: Body Language
Section 8: Buying Signals
Section 9: Handling Objections
Section 10: Closing Techniques
Section 11: Personal Action Plan
All Executives, Sales Professionals, Marketing Specialist and who involve in Sales & Marketing in the organization.
This is a 2-days programme. This course runs from 9:00am – 5:00pm with an hour for lunch and periodic short breaks.
This is an intensive session designed to include as much discussion as possible. Lunch and breaks provide an opportunity for further questioning and discussion with the instructors.
We are HRD Corp (Human Resource Development Corporation) Registered Training Provider. All of our training modules are claimable under HRD Corp.