SSM-116     Client Communication, Client Management & Sales Influence Mastery

• Overview
• Course Objectives
• Course Content
• For Whom
• Schedule and Hours

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This training, Client Communication, Client Management & Sales Influence Mastery, is designed to equip participants with the essential skills to communicate effectively and confidently with clients. It focuses on building rapport, understanding client needs, and delivering clear, persuasive messages that enhance trust and long-term business relationships.

Participants will also learn practical client management techniques to handle different client personalities, manage expectations, and maintain consistent engagement throughout the customer journey. The program emphasizes structured approaches to strengthen client satisfaction, retention, and loyalty.

In addition, the training covers sales influence mastery, where participants develop the ability to persuade ethically, handle objections, and guide conversations toward positive outcomes. By integrating communication, relationship management, and influence techniques, this program supports professionals in improving both client experience and sales performance.
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By the end of the training, participants will be able to:

• Manage client expectations confidently and proactively 
• Handle difficult conversations (performance, delays, feedback) with professionalism 
• Navigate scope creep without damaging relationships 
• Respond to escalations calmly and strategically 
• Communicate like trusted advisors, not just service providers

• Module 1: Mindset Shift – From Vendor to Trusted Advisor
  
• Module 2: Understanding Communications Skills & Setting Expectations Using 3C’s 
  
• Module 3: High-Impact Communication + Soft Selling
  
• Module 4: Handling Feedback, Pushback & Objections
  
• Module 5: Coaching Clinic – Real Client Scenarios
  
• Module 6: Managing Scope Creep with Confidence & Influence
  
• Module 7: Difficult Conversations & Emotional Clients
  
• Module 8: Escalation Handling + Recovery Selling
  
• Module 9: Solution-Oriented Thinking + First Principles
  
• Module 10: Personal Playbook + Sales Communication Scripts
  

This training is suitable for professionals who interact with clients regularly and are involved in sales, service, or relationship management roles. It is ideal for sales executives, account managers, business development personnel, customer service representatives, and client-facing staff who want to improve their communication and influencing skills.

It is also beneficial for team leaders, supervisors, and managers who oversee client engagement and need to strengthen their ability to manage client expectations, handle difficult conversations, and build long-term business relationships. Additionally, entrepreneurs and business owners who directly deal with clients will gain practical strategies to enhance client satisfaction and drive sales growth.
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This is a 2-days programme.
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This course runs from 9:00am – 5:00pm with an hour for lunch and periodic short breaks.
 
This is an intensive session designed to include as much discussion as possible. Lunch and breaks provide an opportunity for further questioning and discussion with the instructors.

We are HRD Corp (Human Resource Development Corporation) Registered Training Provider.
​All of our training modules are claimable under HRD Corp.